IT Operations Manager

Job Description
IT Operations Manager
Position Type: Full Time
Exempt
Hybrid Flexible (1 to 3 Days Onsite)
Location: Los Angeles
Salary Range: $145,840.00 - $218,760.00*
* The salary range is the one that Munger, Tolles & Olson LLP reasonably expects to pay for this position. The salary range does not guarantee, obligate, nor set expectations of an applicant's wage in the event of hire. The posted range is only one component of Munger, Tolles & Olson LLP's Total Rewards package.
Under the direction of the Director of Information Technology (IT Director), the IT Operations Manager plans, organizes, coordinates and directs the day-to-day activities of a team of engineers and analysts. This team handles all day-to-day operations of the Firm's Information Technology department at all Firm locations and datacenters. The IT Operations Manager understand all areas related to cloud infrastructure and applications, network systems, storage systems, back-end server systems, and legal applications.
Job Functions & Responsibilities

• Oversees and manages the daily activities of the Operations team, ensuring smooth and efficient technical operations across the Firm.
• Leads the efforts to recruit, develop, and performance manage their team of operations engineers and analysts.
• Recommends improvements in operational technologies to advance the department.
• Contributes to the development, implementation, and compliance monitoring of Firm and IT policies.
• Ensures systems availability and optimal performance of the Firm's operational technologies.
• Identifies emerging trends, develops long-term strategies for service improvement, and recommends appropriate solutions.
• Assists in the preparation, and management of the Firm's annual IT budget, including staffing, hardware, software, and cloud services.
• Regularly collaborates with the other Information Technology and Services management on projects and initiatives.
• Collaborates with the Firm's project management team on projects and initiatives.
• Works with Firm leadership and department managers on technology projects, ensuring successful implementation and maintenance.
• Analyzes, develops, and recommends solutions for operational business processes, cloud infrastructure, applications, telecommunications, and datacenters.
• Stays current with new and emerging technologies relevant to the Firm's business processes.
• Contributes to the selection process of new vendors, negotiates terms and pricing, reviews proposals, and evaluates previous work to determine whether the vendor will is eligible for future proposal submissions.
• Additional management level tasks related to the technical operations of the Firm as needed.

Skills

• Understanding of Microsoft SQL Server in DAG configuration
• Understanding of network and firewall configurations, management, and knowledge of routing protocols
• Knowledge of networked storage systems and solutions
• Knowledge of M365 solutions (SharePoint Online, Exchange Online, Office 365)
• Knowledge of Microsoft Power Platform, Fabric, Dynamics and Azure Information Protection
• Knowledge of Microsoft Azure and Entra ID, and cloud collaboration and infrastructure

Tools

• Cisco Routers and Switches
• Palo Alto Firewalls
• SMB, NFS, DFS Storage Solutions (Example; NetApp)
• VOIP Telephony (RingCentral, MS Teams)
• iManage Work 10
• Microsoft Exchange Online
• Microsoft Office 365
• Microsoft Power Platform, Fabric, Dynamics and Azure Information Protection
• Microsoft SharePoint Online
• Microsoft SQL Server
• Microsoft Azure and Entra ID
• Microsoft Windows operating systems
• Cloud collaboration technologies
• Accounting systems
• Litigation support applications
• Citrix and other remote technologies
• HP and Dell servers
• Mobile device management systems
• Multi-factor authentication and Privileged Access Management solutions

• Replication, Disaster Recovery and Backup Systems
• Monitoring Software (Examples; Splunk, PRTG, Enow, Exoprise)
• PowerShell

Minimum Job Qualifications

• High school diploma or GED. Bachelor's degree preferred.
• Minimum 3 years of experience managing a technical group of 5 or more operations engineers and analysts in a medium to large enterprise (300+ users).
• Project management experience handling small to mid-sized projects.
• Strong organizational skills with the ability to prioritize multiple assignments using judgment and initiative to achieve results.
• Demonstrated ability to produce accurate work while meeting time-sensitive deadlines.
• Ability to perform well under the pressures of a dynamic and fast-paced environment.
• Excellent interpersonal skills with the ability to interact effectively and professionally with all levels of management, employees, vendors, and various external entities, including clients and prospective clients of the Firm.
• Ability to maintain a high level of professionalism and composure in challenging situations.
• Strong written communication, verbal communication, and presentation skills.
• Ability to maintain complete confidentiality, as needed.
• Ability to quickly learn and retain knowledge of new technology and software.
• Availability and willingness to travel up to 10% of the time, as needed.
• Availability and willingness to work extended hours, nights, and weekends, as needed.

Physical Demands
Writing, typing, reading, speaking, hearing, seeing, sitting, bending, reaching, lifting up to 50 lbs.
Working Conditions
Quiet office environment in a high-rise building, seated the majority of the time. Occasional work in datacenters with high noise and cool temperatures. While hybrid from a professional workspace in your home.
Direct Reports
Multiple Operations Analysts and Operations Engineers at various levels
Competencies

• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Being resilient: Rebounding from setbacks and adversity when facing difficult situations.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Drives results: Consistently achieving results, even under tough circumstances.
• Situational adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Plans and aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Cultivates innovation: Creating new and better ways for the organization to be successful.
• Tech savvy: Anticipating and adopting innovations in business-building digital and technology applications.

The IT Operations Manager role is an amazing opportunity available on our team of professionals at Munger, Tolles & Olson, LLP! We offer competitive pay, benefits and an opportunity to make an impact in today's world.
We are a talent-first Firm and are always looking for great people. We encourage you to apply even if the level of this position is not an exact match to your qualifications. This may not guarantee your placement into the opening; however, it is always worth exploring if there is an opportunity for the future.
About Munger, Tolles & Olson
Munger, Tolles & Olson has been consistently ranked on The American Lawyer's A-List since its inception in 2004, including nine years in the top spot. We strive to hire only the most qualified and creative lawyers. We believe that clerkships provide valuable experience. In this regard, about 80% of our attorneys served as law clerks to federal or state judges and sixteen attorneys were clerks to U.S. Supreme Court Justices. We recruit and retain the best professional talent to support our Attorneys with a focus on service and excellence. We have a full spectrum of functional positions including Information Technology, Information Security, Accounting, Human Resources, Legal Support, and Marketing.
MTO is an equal opportunity employer and does not discriminate in employment on the basis of race, including but not limited to hair texture and protective hairstyles (for example, braids, locks, and twists), color, ethnicity, religion, gender, gender identity or expression, pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth and breastfeeding, marital or domestic partner status, parental or family care status, national origin, ancestry, age, sexual orientation, disability or medical condition, genetic characteristic, political affiliation, military or veteran status, or any other characteristic protected by federal, state or local law. It is the policy of Munger, Tolles & Olson LLP to prohibit discrimination, unlawful harassment (including sexual harassment), and retaliation. This commitment prohibits such conduct by any individual involved in MTO's operations and by anyone doing business with or on behalf of Munger, Tolles & Olson LLP.
Munger, Tolles & Olson LLP (MTO) does not accept unsolicited resumes from 3rd parties or agencies. Any unsolicited resumes and profiles received from 3rd parties or agencies will be considered property of MTO and no fees will be due or paid. If you wish to become an approved Agency with MTO, please contact a member of the MTO Talent Acquisition Team.