Technical Support Supervisor

Position Details
WSU's Commitment to Equal Opportunity
Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).
Position Information
Position Title
Technical Support Supervisor
Requisition Number
S01916P
Position Category
Staff
Campus Location
Weber State University - Ogden, UT
Hours per week
40
Months per year
12
Alternate work schedule
Pay Grade
E32
Salary
FLSA
Exempt
Job Summary/Basic Function
NOTE: Must be a current WSU employee to be considered for this position.
This position will have a direct supervisory role over one fulltime employee and numerous hourly employees. A successful candidate in this position will install, manage, maintain, and monitor technology equipment for EAST computing. The candidate will work with faculty, staff, and students in the School of Computing and may be required to interact with other departments throughout daily activities. This position will manage student lab aides and work closely with department lab committee. The candidate will serve as the single point of contact for several critical systems to the School of Computing mission.
Job responsibilities include the following:

• Create, update, and deploy operating system images to devices at Weber State's Davis, Ogden, Farmington, and other campuses
• Manage network equipment pods consisting of managed switches, routers, and various virtual appliances
• Supervision of hourly positions to assist in the technical support of the School of Computing
• Supervision and oversight of department data and research centers
• Securely maintain the computer and storage resources in a VMWare vCenter environment
• Provision and automate new lab environments every semester based on faculty course requirements
• Configure and isolate student lab environments using routing, VLAN, and firewall combinations as applicable
• Manage network, server, and computer equipment obsolescence cycles
• Procure equipment quotes and execute purchasing activities following Utah state procurement guidelines
• Communicate with faculty, staff, and students to analyze and interpret technology needs and deliver solutions
• Respond to and follow up on technical support tickets and requests in a timely manner
• Evaluate new hardware and software for School of Computing use.
• Programming & Scripting: Powershell, VBScript, Python, T-SQL, HTML, CSS, PHP.
• Perform other related duties as assigned.

Required Qualifications
Required:

• Bachelor's degree in technology-related discipline (Computer Science, Information Systems, Network Management, or other)
• 2 years of experience troubleshooting technology in a full time position with emphasis in two or more of the following technologies: Microsoft Active Directory, Microsoft System Center, JAMF, Extron/AV Technologies, Virtualization software, Terminal Services

Preferred Qualifications
Preferred:

• Familiarity with Git, PowerShell, ESXi
• Higher Education experience
• Prior experience working in a datacenter environment and/or research center
• Prior experience working with Microsoft System Center Configuration Manager (SCCM)
• At least one of the following industry certifications CompTIA Network+ CompTIA Security+ Cisco Certified Network Associate (CCNA) Certified Information Systems Security Professional (CISSP) certification
• Effective written and verbal communication skills
• Strong analytical and problem-solving skills are required to diagnose, troubleshoot, and resolve complex technical issues
• Must be able to work effectively and productively with minimal guidance or supervision

A successful candidate will be willing to
Background Check?
Yes
Benefits Summary
WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.
Posting Detail Information
Job Open Date
10/21/2024
Review Date
10/26/2024
Job Close Date
10/26/2024
Open Until Filled
No
Notes to Applicant
NOTE: Must be a current WSU employee to be considered for this position.
To apply, please complete the online application and attach a cover letter, current resume, and the names and contact information for three professional references.
For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.
Applications must be received by October 26, 2024.
Criminal background check required as a condition of employment.
Quick Link for Direct Access to Posting

ADA Essential Job Function
ADA Essential Job Function
Physical Activity of this position
Ascending or descending ladders, stairs, scaffolding, ramps, poles etc., using feet and legs and/or hands and arms. Agility is emphasized. Important if the amount and kind of climbing required exceeds that required for ordinary locomotion., Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. , Bending legs at knee to come to a rest on knee or knees., Bending the body downward and forward by bending leg and spine. , Extending hand(s) and arm(s) in any direction., Standing. Particularly for sustained periods of time. , Moving about to accomplish tasks, particularly for long distances or moving from one work site to another., Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. , Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. , Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. , Operate, activate, use, prepare, inspect, place, detect, or position. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance., Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
Physical Requirements of this position
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Visual Acuity Requirements including color, depth perception and field of vision.
Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading., Required to have close visual acuity to inspect small defects, small parts at distances close to the eye., Required to have visual acuity to perform activities such as: operating machines, (i.e. lathes, drill presses, power saws) where the job is at or within arm's reach; skilled trades tasks of a non-repetitive nature, such as carpenter, plumber, mechanic.
The conditions the worker will be subject to in this position.
The worker is required to function in narrow aisles or passageways.
Supplemental Questions
Required fields are indicated with an asterisk (*).

* Do you have or have you ever been issued a W# By Weber State University? Yes or No.If yes, please enter your W#(W followed by eight numbers).
(Open Ended Question)

* Are you a current employee of the university?

• Yes
• No

Documents Needed to Apply
Required Documents

Resume

Cover Letter

List of References with Contact Info

Optional Documents