Student Services Specialist - 2 positions (Admissions & Records)

Student Services Specialist - 2 positions (Admissions & Records)
Job ID: 320735
Location: Mesa Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$18.82 - $23.55/hourly, DOE
Grade
109
Work Schedule
Monday - Friday, 8am - 5pm and/or 9am - 6pm
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Campus Statement
At Mesa Community College, diversity, equity, and inclusion are core values. We honor the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, socioeconomic background, immigrant status, language, religion, sexual orientation, gender identity, age, disability, veteran status, nationality, and intellectual perspective, enrich the college community. We continuously adapt and respond to differences with a single focus - to create a welcoming, safe, equitable, and inclusive environment that ensures all students and employees have the support and knowledge to succeed and thrive. MCC is committed to building and sustaining a workplace that reflects our community and student population. Our goal is that our students and employees have the knowledge and skills necessary to excel, lead, navigate, and thrive in a diverse world.
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
Benefits & Perks Options:

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondronline program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary
Working in a fast-paced, high-energy One Stop Enrollment Center, this position provides comprehensive admissions, records, registration, and payment related services to new and continuing students with a high-level of accuracy and exceptional customer service. Utilize strong problem solving and communication skills to assist students with a wide range of enrollment services questions. Embrace a service first, solutions focused, teamwork environment, working with a diverse population of students, faculty, and staff to help students achieve their academic goals.
Essential Functions
60% - Supports in-person and virtual student services with a strong focus on customer service, accuracy, and quick response time; communicates and corresponds with new and continuing students to resolve situations and challenges related to Admissions, Registration, Records, Financial Aid, and Payments; works with multiple students simultaneously in a fast-paced, student-centered One Stop environment
30% - Enters and maintains student-related information in a variety of customer/student management software tools and other related systems; including, but not limited to, PeopleSoft (Student Information System) and Customer Relationship Management (CRM) systems; processes electronic forms and related documents
10% - Provides support to Enrollment Services leadership and team members through a variety of tasks, projects, and data collection; other duties as assigned
Minimum Qualifications
Associate's Degree from a regionally accredited institution, and one full-time equivalent year of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR
High School Diploma/GED and three full-time equivalent years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
Desired Qualifications
A. Bachelor's Degree or higher from an accredited institution.
B. Two (2) or more years of experience in a customer service environment, demonstrating a solid commitment to meeting and exceeding customer needs.
C. Experience with student information systems (e.g., PeopleSoft), Customer Relationship Management (CRM) tools, or other relevant software systems.
D. Preferred: Bilingual in English and Spanish, able to effectively communicate and assist a diverse student population.
E. Customer Service experience to include front desk, retail, receptionist, etc.
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview.

Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on Navigator / Menu / Self Service / Recruiting / Careers. Click on link for instructions on how to apply. Applicants who are not currently working for any of the MCCCD locations should apply at
If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time.

Posting Close Date
Apply on or before November 10, 2024 to be considered.
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit
jeid-ba01468901fed144b13d59dbd01ce7a6