Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here .
Target UX is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business – and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.
About the role:
As a Senior Manager within our Enterprise UX Team, you’ll be at the forefront of Target’s evolving digital experience, shaping it for our team members and contributing to business growth. Success for this leader requires the ability to understand Target’s priorities and partner with a broad set of stakeholders to establish design & experience direction. Day to day you’ll ensure your team has what they need to thrive and deliver great work. This includes operating routines, insights, research direction, partner awareness, and a collaborative and inclusive culture.
Responsibilities:
- Build trust and partner proactively with UX, Product, Technology & Business Stakeholders to set the stage for your team to achieve exceptional outcomes.
- Define research roadmaps and identify possible research opportunities based on key partner priorities and business needs within the Enterprise UX Team.
- Lead a balanced team of researchers and grow the team’s ability to balance multiple projects/demands.
- Coach, mentor, and guide a team of individual contributors of various levels, helping them to grow and develop new skills, while increasing trust, transparency, and engagement.
- Work closely with cross-functional teams to integrate research processes and understanding into the overall product development lifecycle.
- Maintain high-quality standards for your team throughout the research process including reviewing the work of the research team, conducting collaborative sessions, and making sure that the final deliverables meet the established criteria.
- Champion user-centered data and design principles within the organization, promoting and advocating its importance.
About you:
- 7+ years of experience in UX/digital product research with a strong understanding of the craft.
- Proven experience in a people management role including hiring, leading, and coaching high performing, cross-geography or remote teams.
- Foundational understanding of digital retail businesses.
- Experience working in large, matrixed, global or multi-national organizations a plus.
- Demonstrated ability to build relationships and create impact through multiple levels of leadership including other Sr Managers, Directors, and Sr. Directors, and can maintain both drive and patience throughout the journey.
- Ability to balance short-term and long-term thinking while raising quality and team performance.
- Proactively identify and resolve issues that may block the team from meeting strategic, business, or financial goals.
- Strong data-driven visual, verbal, and written storytelling skills with ability to bring partners along.
- Experience successfully managing many stakeholders through all phases of the research and product development process.
This position may be considered for a Remote or Hybrid (known internally at Target as “Flex for Your Day”) work arrangement based on Target’s needs. A Remote work arrangement means the team member works full-time from home or an alternate location that’s not a Target location, does not have a desk at a Target location and may travel to HQ up to 4 times a year. A Hybrid/Flex for Your Day work arrangement means the team member’s core role may be performed either remote or onsite at a Target location depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target.
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