Director of HR

As the industry pioneer behind Content Performance Marketing, BrightEdge has thoroughly redefined the concept of search engine optimization by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Our cloud-based platform is powered by big data analysis that allows our customers to plan, optimize, and measure campaigns based on real-time content performance. BrightEdge has emerged as the leading international provider of cloud-based SEO Enterprise solutions due to its dynamic and results-oriented entrepreneurial culture.

We are seeking a Director of HR to join our team. This person will be responsible for managing and overseeing all HR functions, including benefits administration, performance management, HR compliance, immigration, compensation benchmarking, on/off-boarding, and PTO management. The ideal candidate will have strong interpersonal skills, be detail-oriented, have a comprehensive understanding of HR policies and procedures, be comfortable working in a fast-paced ambiguous environment, and have prior experience mentoring/managing people.

This position is on-site 5 days a week based out of our Chicago office.

Core Responsibilities

• Manage the day-to-day work of the HR operations team, performing operational duties required to keep the process running consistently.
• Manage benefits, PTO, compliance, and other HR operations needs for employees and contractors.
• Provide day-to-day HR Ops support including troubleshooting issues and serving as the escalation point for process and systems issues.
• Understand how BrightEdge operates and apply that knowledge to all aspects of people-related strategy, programs, and practices.
• Scale existing processes for growth and innovation based on business needs.
• Redefine employee experience and overall operating model, powered by data, trends, and insights.
• Manage employee on-boarding and off-boarding processes; identify and administer tools/systems that support rapid scale and growth.
• Identify and implement innovative HR policies, programs, and procedures to be used in engagement, performance evaluation, recognition, compensation, and promotion processes.
• Ensure compliance with federal and state programs.
• Collaborate cross-functionally with HR, Recruiting, Payroll, Facilities, IT, Accounting, Legal, and other teams to create programs that impact all employees and offices.
• Handle domestic and international immigration needs.

What it Takes to be Successful

• 8+ years’ experience in HR and/or People Operations at a high growth Tech/SaaS company.
• Bachelor's degree in Human Resources, business administration, or related field.
• Approachable, adaptable, resourceful, and a strong communicator; comfortable communicating upward.
• Experience presenting on complex cross-functional projects and processes driving results.
• Experience with Google Drive/Apps, Microsoft Suite (Word/Excel/PowerPoint), HRIS Systems (Ultipro/UKG a plus), and ATS systems (Lever).
• Experience implementing people programs including performance feedback, rewards & recognition, wage & hour compliance.
• Strong interpersonal and relationship-building skills with a deep sense of empathy and ability to communicate across diverse groups.
• Proven track record handling confidential information with discretion.
• HR certification (e.g., SHRM-CP, PHR) preferred.

Benefits & Perks

• Total Rewards package with uncapped commission.
• Collaborative and fun culture.
• Paid parental leave.
• Medical, Dental, and Vision Insurance.
• Competitive PTO.

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.

The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.