Operations Manager

A leading waste management company is seeking an Operations Manager to oversee operations, post-sale customer interactions, and manage the flow of information and financial transactions. The ideal candidate has significant experience in business operations, customer service, and team management.

Salary + Additional Benefits:

• $100,000-$120,000
• Medical, Dental, Vision, Life Insurance
• 401K – 3% company contribution

Location: Houston, TX 77029 - Onsite

Type of Position : Direct Hire

Responsibilities:

• Collaborate with Branch Managers to implement administrative functions efficiently to all employees.
• Oversee recruitment, training, development, coaching, and disciplinary actions for administrative and customer service staff across 4 branches.
• Lead and monitor effective process execution, ensuring compliance with company standards.
• Develop expertise in company systems and processes to ensure consistent and accurate operations.
• Identify and report potential process improvements to the US Controller.
• Achieve high service standards in all customer interactions, ensuring responsiveness, accuracy, and professionalism.
• Ensure all written communications meet company standards for etiquette and presentation.
• Document all customer interactions and address requests promptly per company procedures.
• Oversee Accounts Payable and Accounts Receivable functions, ensuring compliance with company procedures and effective execution.
• Create and prioritize Accounts Receivable collections lists and conduct weekly reviews to minimize account closures due to non-payment.
• Ensure accurate reporting for operations and provide performance metrics in a timely manner.
• Facilitate timely processing of daily route sheets, work orders, and Sales Agreements, ensuring accuracy and adherence to procedures.
• Maintain compliance with the Employee Handbook and all company policies, prioritizing safety and addressing issues immediately.

Requirements:

• Bachelor's degree preferred
• 7+ years of operations management experience focusing on customer service and operational excellence within an industrial, transportation, or similar environment
• Strong people leadership experience focusing on communicating, directing, retaining and influencing workplace culture
• Experience working in a deadline driven environment.
• Experience defining strategic objectives and delivering strategic outcomes, particularly those that improve efficiency or accuracy
• Must be able to travel within Texas and other states frequently