Retail Operations

We are one of the few Black-owned Coffee Roasters in the country, coffee lovers, foodies, artists, activists, community people, and innovators who love, love, love what we do. We believe that each employee makes a significant contribution to our success, and being open to ideas and continually improving is a fundamental part of how we work. We are committed to building a workplace where each of us works hard, has fun, and contributes a lot.

Do you love working with people and providing excellent customer service? Are you reliable, dependable, and enjoy working with a great team? Have a willingness to learn and grow with a rapidly expanding business? Pay close attention to details and prefer a fast-paced environment?

We are looking to hire baristas and shift leaders for our locations in the Fruitvale and Lake Merritt of Oakland, as well as our cafe in Berkeley. We are currently hiring for part-time hourly positions who will report to our Assistant Cafe Manager. In the role of Barista, your responsibilities would include tasting coffee daily, educating customers on our drinks menu, making recommendations based on their preferences, up-selling special items, and taking orders. To be successful in this role, you should have strong customer service skills, enjoy interacting with diverse groups of people, be dependable, reliable, and love coffee. You should also be able to work various shifts, including weekends.

Ultimately, you will ensure we provide an excellent experience for our guests.

Responsibilities/Duties:

1. Greeting customers as they enter, and strong customer service skills are a must.
2. Tasting coffee drinks and our delicious foods.
3. Answering customer's questions regarding the drink menu and ingredients.
4. Educating customers on our drink menu and making recommendations based on their preferences.
5. Upselling special items and capturing customer order details correctly.
6. Preparing beverages following the recipes.
7. Keeping the bar area stocked and clean.
8. Ensuring brewing equipment operates properly and reporting any maintenance needs.
9. Complying with health and safety regulations.
10. Maintaining a level of calm and patience when faced with stressful situations.
11. Communicating customer feedback to managers and recommending new menu items.

Qualifications:

1. 1+ years of barista experience preferred.
2. Knowledge of sanitation regulations - Food Handler / ServeSafe certified preferred.
3. Comfortable in a fast-paced environment.
4. Punctual and dependable with a strong work ethic.
5. Excellent customer service skills - external and internal.
6. Excellent communication skills with both team and customers.
7. Positive attitude and willingness to support your team.
8. Reliable, dependable, and highly adaptable.
9. Flexibility to work various shifts - including weekends and holidays.
10. Passion for coffee and phenomenal service!

Benefits we currently offer:

• Compensation:
  • $16.50-18.67/hr or more depending on experience and location.
  • Plus $5 - $9/hr in tips.
• Access to Coffee Education & Training program.
• Drinks at our locations & a weekly complimentary bag of beans.
• Discounts on Red Bay Coffee food, merchandise, etc.
• Be a part of a beautifully diverse, inclusive, and community-driven culture.

Red Bay is building a global community through our commitment to sourcing, developing, roasting, and delivering our coffee. We envision a world in which coffee is a vehicle for inclusion, social and economic empowerment, entrepreneurship, innovation, and environmental sustainability.

We are a coffee company with an intentional commitment to embed diversity practices into the DNA of our organization and place inclusivity at the forefront of our culture. We are committed to building a truly diverse team that is reflective of our communities and creates a culture that celebrates all that you bring to work each and every day.