Franchise Business Consultant (Charleston)

In this position, Franchise Business Consultants are responsible for an assigned portfolio of 20-30 franchisees and 40-60 stores, partnering with each individual franchisee to set and achieve or exceed goals for their enterprise to drive the business in the areas of sales, profits, and store growth. Key areas of focus will be high-quality customer service, operational excellence, well-trained and competent employees, and top-notch facilities.

We’re looking for someone who:

• Is friendly and genuinely cares about the happiness of others
• Takes accountability for their actions and takes pride in their work
• Has a can-do attitude and asks “what else can I do?”
• Is a good teammate who provides—and values—honest feedback
• Has a passion for making great guest experiences

Sound like you? Check out the responsibilities and requirements below and then fill out an application!

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their divisional operations leader.
• Facilitate Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Align priority areas with Franchisee to drive the business in sales, profitability, and portfolio growth, while delivering a safe and consistent brand experience. Develop a plan to coach Franchisee, through regular check-ins, to follow-through on commitments.
• Track and review ongoing data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress.
• Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the Real-estate & Construction teams and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications.
• Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth.
• Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA, and regional marketing plans.
• Perform restaurant visits with franchisees as needed based on the Franchisee Business Review process or other indicators.
• Partner with Field Training Team to coordinate training support.
• Partner with Operations Excellence Team on restaurant review findings/opportunities as well as new restaurant support.
• Ensure the effective use of G&A expenses within parameters set by divisional operations leader.
• Complete all responsible administrative functions and requirements of the position in a timely manner.

Required:

• High School Diploma or GED
• 4 or more years of multi-unit/regional level restaurant or multi-unit franchise operations management
• 1 year of franchise consultant experience
• Must be able to travel 50% of the time. Must have a valid driver’s license and be able to fly on commercial airlines.

• Bachelor’s Degree
• Prior owner/operator experience (QSR/Franchise preferred)

• Must be able to stand for longer periods at a time (10 hours).
• Need to be able to lift a minimum of 50lbs on any given day.
• Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred).
• Thorough knowledge of restaurant operations.
• Proficient knowledge of marketing, finance, training, human resources, and development.
• Well organized with a high attention to detail and accuracy.
• Strong analytical skills.
• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Ability to provide excellent customer service to both internal and external clients.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Ability to work quickly in a fast-paced environment with frequent interruptions.
• Ability to collaborate in a team environment.