At PCF Insurance Services, our commitment to excellence in risk management, benefits design and a broad array of insurance solutions has made us a leader in the industry. Being ranked #19 on Business Insurance's 2024 Top 100 Brokers and #13 on Insurance Journal's 2024 Top Property/Casualty Agencies demonstrates our dedication to world-class service and unparalleled solutions for our clients. Our strategic blueprint centers on investing in the success of our partners, team members, clients, carriers, and shareholders. Join us at PCF Insurance Services, where your career can progress within our dynamic and inclusive work environment.
New England Insurance (Part of PCF Insurance Services Network) New England Insurance Group is an independent insurance agency offering a comprehensive suite of insurance solutions to protect clients from the unexpected. For over four decades, the New England Insurance Group has been providing fair prices and the highest quality products from America’s leading insurance companies, as well as world-class service. Managing client needs, while offering solutions and guidance to make the best choices is our goal.
Job Summary: As a Personal Lines Account Manager at New England Insurance, you will perform many diverse responsibilities which ultimately help us succeed in providing extraordinary customer service to our customers.
Duties and Responsibilities:
- Responsible for the day-to-day account management of an assigned book of business which may include client communication, policy changes, renewals, payments & claims.
- Identify, qualify, and develop personal insurance opportunities with new and existing clients in person, online, by phone, and through written communication.
- Operate and maintain our agency management computer program.
- Keep informed of changes and trends within the industry for the purpose of anticipating and responding to client’s needs.
- Actively close sales depending on the client’s needs.
- Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
- Have a strong ability to multi-task.
Qualifications:
- Valid Massachusetts State Insurance License
- Excellent organizational, interpersonal, communication skills and ability to work in a team environment.
- Experience servicing personal accounts within an insurance agency.
- Thorough knowledge of personal lines coverage and markets.
- Experience with a client management system. AMS360 preferred
- Experience with Excel and Word
PCF Insurance Services is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.
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