Enjoy making a difference in peoples' lives? Join our dynamic Contact Center team of Support Specialists for an opportunity to make a positive impact on members of your community day after day! In this role, you'll have the rewarding opportunity of educating members about their accounts and overall services available to them at WSECU. You'll serve as their digital support expert, advise them on card troubles and support them through fraud situations. Our Contact Center is a unique one! You will not be rushed, you'll take as much time as the member needs, understanding their journey and advocating for them. You'll take care of our members, and we will take care of you! For this position there will be comprehensive operational and soft-skills training. Ready to learn more! Your day may include: Serving as a brand ambassador for members Being the expert and first point of contact, over the phone, for all member account topics Being a flexible problem solver by actively guiding and educating members for a tailored solution Providing detailed and thorough troubleshooting for our Digital self-service options Quickly adapting to change in a fast paced, dynamic atmosphere Developing meaningful relationships with our members while cultivating a low effort experience Actively engaging with your team to foster a positive and innovative work environment What you bring to the team: Minimum (1) one year of customer service or contact center experience Effective listening skills, the ability to analyze information and form recommendations Ability to communicate in person and via telephone in a courteous, tactful manner Excellent conceptual, organizational, and problem-solving skills Ability to analyze and interpret statements and use open-ended questions to obtain information Demonstrate analytical decision-making, critical thinking and problem-solving skills Comfortable working in a fast-paced environment Excellent attention to detail and follow-through. Strong self-management skills Ability to maintain privacy and confidentiality. Bonus points if you have: Two (2) years of customer service experience Two (2) years of college or contact center experience Six (6) months of sales experience Competitive base pay: $19.67 - $29.50 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package The target starting pay for this position is $19.67 - $24.59 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account. The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position. Position location: 400 Union Ave SE Olympia, WA. Employees must reside and perform all work in the state of Washington. This is a work from home/hybrid position with the exception of occasional on-site training, meetings and specific organization events. When you'd work: Monday-Friday, between the hours of 7:00 am-7:00 pm and Saturday 9:00 am-2:00 pm. Full time minimum 40 hours per week, with scheduling flexibility to meet service needs for this non-exempt position Working from home/hybrid requirements: Reliable, high-speed home internet connection Private, confidential workspace, away from distractions and other people Suitable desk/surface and desk chair Perks: Here are a few benefits and perks we offer: Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU Full-Time Regular employees accrue general leave and sick leave, on a monthly basis Part-Time employees accrue general leave, on a monthly basis 11 Paid Holidays Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees Employer paid Long Term Care plan