Informatics Technical Support Specialist
- Full-time
IRI believes in commitment, integrity, and strategic workforce solutions.
Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled, and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.
We’ve stayed true to our focus of finding qualified and experienced professionals in our specialty areas. Our partner-employers know that they can rely on us to find the right match between their needs and the abilities of our top-tier candidates. By continually exceeding their expectations, we have built successful ongoing partnerships that help us stay true to our commitments of performance and integrity.
Our team works hard to deliver a tailored approach for each and every client, critical in matching the right employers with the right candidates. We forge partnerships that are meant for the long term and align skills and cultures. At IRI, we know that our success is directly tied to our clients’ success.
Position Summary:
This individual is responsible for supporting Client Server Installations of Chromatography Data Systems (CDS) and other related Lab Solutions products applicable to Client Server installations within an assigned geographical region. This includes but is not limited to conducting demonstrations, installations, and troubleshooting of the assigned software and hardware products. This role will support regional employees and customers regarding client server installations controlling client and other third-party hardware. This position is expected to be the region's network design specialist focused on the implementation of the Client Server platforms and relevant computer hardware. This role will perform other related tasks from time to time as assigned. Significant travel and direct contact with accounts/industry market segments is required.
This position’s primary focus is to be the regional expert for Client Server installations of data processing software, which includes strong knowledge of various operating systems and network design. Must be able to bridge the gap between network traffic analysis and analytical CDS systems in particular.
Job Function(s):
To perform application work to effectively position the data processing products.
Education and/or Experience:
- The specialist must be proficient at operating independently and in a team environment.
- Strong software, hardware, and networking skills are required.
- Ideal technical specialist will have strong communication and presentation skills.
- The specialist must have a Bachelor’s degree in either Science or Computer Science with at least 5 years of related work experience and a history of good organizational, communication, and follow-up skills.
- This position requires the ability to troubleshoot and solve complex software, hardware, and networking problems in a methodical, efficient manner.