Dental Assistant Technical Trainer

Technical Trainer
Full Time | Hourly
Center For Learning and Innovation
We're committed to compassionate care for all. Our patients. Our employees. You.
At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We're looking for the right team members to treat our patients with this level of care.
We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica.
The Dental Assistant Lead Trainer provides training to support La Clinica's clinical care teams by developing, delivering, and assessing standardized training for new and existing Dental Assistants (DAs) across both of La Clinica's dental care sites.
Accountabilities Include :
Performs Essential Job Duties

• Design and deliver a robust training and onboarding program for DAs in collaboration with on-site skills trainers in a variety of venues, including but not limited to: New Hire Orientation, on-site training in the clinical sites, classroom-based education in the Center for Learning and Innovation, and online webinar presentations.
• Provide "train the trainer" sessions for on-site skills trainers to ensure consistency in training priorities and methods across all clinical sites.
• Assess new DAs and build training and development plans in collaboration with on-site skills trainers.
• Periodically assess skills of all employed DAs in collaboration with on-site skills trainers and Team Leads, creating (when applicable) and providing continuing education opportunities and updated training sessions as needed. Monitor to ensure understanding and accountability of trained processes.
• Support employees, team leads, and managers as requested in employee-specific training plans to include coaching, technical training, and follow-through of content quality.
• Evaluate organizational training processes and procedures and contribute to the maintenance of systems for evaluation and training improvement.
• Create and maintain assigned training outlines, presentations, and other training tools to align with policies, procedures, and best-practices as they are updated.
• Engage in continued collaboration with the Learning Well, Primary Care, Dental, Behavioral Health, and Field and Partnership Based Care teams to ensure alignment of training programs across clinical disciplines
• Analyze operational processes and workflows essential to curriculum design. When needed, create new workflows essential to curriculum design in collaboration with applicable stakeholders.
• Remain knowledgeable about relevant key performance indicators and quality-based measures.
• Maintain detailed and accurate training records and partner with clinical site leaders and on-site skills trainers to review annual competency evaluations.
• Enter training documentation into employee Relias profiles.
• Attend and help facilitate required team and discipline-specific meetings.
• Cultivate flexibility to learn culture, assess training needs, and support/serve in a float role and perform DA duties in clinical sites as appropriate. The ratio of training and development time to clinical float time may vary seasonally and based on the training needs of the dental program.
• Continuously develop clinical and technical knowledge by attending educational workshops, engaging in training and professional development, and staying up to date with state and federal requirements related to all Dental Assistant roles.
• Acquire and maintain trainer certification for training programs and offerings, as requested.
• Complete assigned trainings via La Clinica's learning module system (Relias) by required due dates.
• Maintain safe and healthy training environments by following organization standards and legal regulations.
• Other duties as assigned.

Customer Service :
Develops and maintains professional, support-oriented working relationships with patients, employees, team members, and community partners. Demonstrates continuous improvement in achieving "developing" and "fully competent" levels of La Clinica's Behavioral Standards.
Qualifications :
Must be able to interact with a variety of individuals at various levels under stressful circumstances while exercising sound judgement, tact, and diplomacy; work productively both independently and in a team setting; able to present material clearly and with confidence; demonstrate a high level of computer literacy; proficient with Microsoft Suite; skilled with virtual and in-person training delivery, curriculum design, and adult learning principles; quick learner; able to handle frequent change and adapt to diverse environments; passionate about education and technology within the healthcare field.
Education and/or Experience :
Minimum:

• High School Diploma or GED.
• Excellent interpersonal communication and problem-solving skills
• Experience training, coaching, or mentoring others.
• Excellent customer service skills.
• Skilled at using electronic health records as applicable to area of work
• Oregon Board Radiology Certified
• Oregon EFDA Certified
• Soft Reline and Sealant Certified
• The employee shall have a valid Oregon driver's license and insurance
• Current CPR/BLS certification (or obtain within 3 months of hire)

Preferred:

• Bilingual in English and Spanish.
• Experience in leadership and managing teams

Equity Statement:
At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization's vision of absolute excellence, open-hearted community, and well-being for all.
For more information, please visit our website at:
Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.