Job Description
Job Title: Voice Support Specialist
Location: Onsite in Washington, D.C.
Citizenship/Clearance Requirements: U.S. Citizen able to pass Government background investigation at the Secret clearance level
Hill Associates is seeking an Enterprise VoIP Support Analyst to provide support for a high-profile Washington, D.C. federal agency. This role entails coordinating and providing operational support for enterprise VoIP and Unified Communication service delivery, data analysis, and solving a range of business problems related to the service.
As a full-time employee, you will be part of a small team with demonstrated success in delivering and supporting mission-critical solutions for government customers. Representative responsibilities include:
- Investigating operational issues and proposing solutions.
- Documenting processes and procedures and analyzing them for improvement.
- Planning and implementing upgrades and configuration changes.
- Developing Excel-based spreadsheets and manipulating them to effectively manage large inventory data sets.
- Improving the overall operational efficiency of service delivery.
This position seeks a candidate who is proactive, has a passion for surpassing customer expectations, and can work independently with minimal supervision.
What You Bring:
- Bachelor's Degree
- Minimum 10 years of professional experience
- Minimum 3-5 years of voice/telecommunications experience in an enterprise-class environment
- General knowledge of IP data and voice communications
- Strong analytical ability and competency with Microsoft Excel
- Experience with the analysis and administration of voice/telecom systems
- Proven research, analysis, and problem-solving skills
- Effective written and oral communication skills
- Solid planning and organizational abilities
- Able to produce professional work products using Microsoft Word and PowerPoint
- U.S. citizenship; Possess or be able to obtain a favorable adjudication from a government background investigation at the Secret clearance level
- On-site work at customer offices in Washington, D.C. up to 100% of the time
Desirable Experience:
- Prior work in a federal government environment
- Experience with Cisco voice products such as Call Manager
- Experience working for or with a telecommunication service provider on voice services
- High-level technical knowledge of VoIP and Unified Communications
Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.
An Equal Opportunity Employer M/F/D/V
| Job Category | Network Admin/Eng/Analysis |
| Job ID | 16441 |
| Job Title | Voice Support Specialist |
| Job Location | Washington, D.C. |
| Hourly Pay Rate | - |
| Annual Pay Rate | - |
| # Required | 1 |
| Apply To |