Wealth Management Operations Manager

Wealth Management Operations Manager

Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized nine years in a row by Alaska Business magazine readers.

Attention Banking Professionals!

Use your banking and operational experience to provide technical and relationship management support to the Wealth Management & Trust Services team. If you enjoy both the technical and customer relationship aspect of banking, consider being a First National Bank Alaska Wealth Management Operations Manager.

Salary: $76,749/annual minimum. Job/salary offer would be commensurate with job level and experience.

Schedule: Monday-Friday

GENERAL PURPOSE SUMMARY
Manages department operations according to the bank’s policies, programs, procedures and controls, and regulatory requirements; supports the activities of trust and investment officers to ensure that approved accounting, record retention, and processing functions are undertaken; oversees and supervises department operations personnel; and oversees and directs various delegated assignments and/or responsibilities of a complex nature, and coordinates allocated resources; and identifies and manages risk by performing the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitors and directs workflow that supports the Wealth Management section. Assigns and coordinates individual responsibilities to ensure timely and accurate completion of related tasks, and communicates with department head regarding status of an assignment, including costs and scheduling. Executes and completes assignments ensuring objectives are met; meets quality standards and the production of expected deliverables.
• Interfaces and coordinates activity with the department officers, multiple external vendors, and multiple supporting resources in the bank such as Audit, Compliance, IT, Marketing, and Risk Management. Coordinates and oversees the agenda and information reporting to the Wealth Management & Trust Committee of the Board.
• Gathers and analyzes assignment-related information within predetermined scope and inherent risk; develops or assists in developing budget, schedule, and detailed implementation plan; identifies appropriate resources, training needs, compliance, and risk management strategies, and coordinates with management, end users, and vendors.
• Manages special work area-specific and cross-divisional projects to support functional area's strategic goals and objectives; compiles and summarizes data, performs analysis, and creates reports for various levels of management; responsible for maintaining operational procedures, designs process changes for greater work area efficiency and effectiveness, and implements approved process and procedural changes as directed by supervisor; may organize and expedite workflow of greater work area.
• Stays abreast of pertinent federal and state regulations and industry best practices, and interacts with compliance staff to ensure assignment components and department/unit procedures are compliant with all applicable federal and state regulations.
• Prepares work unit budget, and functions as the primary budgetary and fiscal administrator for the Wealth Management section; oversees and is responsible for maintaining records of expenditures, ensuring proper general ledger coding, and analyzing variances. Reports discrepancies to department head.
• Responds to internal and external customer requests for information, and maintains awareness of subject matter experts within the greater work area and the bank for effective referral.
• Serves as administrator and subject matter expert for department software program(s). Acts as liaison between system(s) vendor(s) and department, and monitors compliance with service agreements and maintains system(s) by installing/coordinating installation and testing all software releases as they occur.
• Performs other work-related duties as assigned by supervisor.

SUPERVISORY RESPONSIBILITIES
Directly supervises department operations staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems; and making recommendations regarding the hiring, disciplining and terminating of employees.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:
Minimum: Bachelor's degree in a business related field and four years related bank operations experience, or six years bank operations experience; or equivalent combination of education/training and experience. Two years lead or supervisory experience. Working knowledge of banking regulations.
Preferred: Bachelor’s degree in business related field and six years related bank operations experience; or eight years related bank operations experience; or equivalent combination of education/training and experience. Trust and/or investment operations management experience. Strong regulatory knowledge. Understanding of the Uniform Principal & Income Act or gaining that knowledge shortly after being hired. Certified Securities Operation Professional designation, or achievement of that designation within three years of being hired. Three years supervisory experience.

SKILLS and ABILITIES:
Ability to keyboard 45 wpm and operate a 10-key calculator, advanced level word processing, spreadsheet, presentation software, and database experience required; must have advanced communication and interpersonal skills as well as ability to exercise discretion and good judgment when communicating with internal and external customers and all levels of management.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively write reports, complex business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, employees, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING SKILLS:
Ability to define problems, collect data, establish facts, assess risk, draw valid conclusions and make sound decisions based on those conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several variables.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.