Join the team transforming how clients succeed with legal technology.
Who We Are And What We Offer At Nextpoint
Nextpoint delivers transformative software and services for all law-kind. Our award-winning team is 100% focused on making it simple, fluid, and affordable for law firms of all sizes to win the day, with streamlined ediscovery workflows, simplified case management, and best-in-class security at every point. Our secure, cloud-based solution lets teams begin document review in minutes with powerful data analytics tools, a user-friendly interface and collaborative access from anywhere. Innovative case prep and presentation features exceed expectations of what smart eLaw software can do.
We’re problem solvers, simplifiers, and challenge seekers, all united by a shared goal: fostering a happy workplace and delivering great results for our clients. At Nextpoint, we value innovation, creativity, diversity, and initiative, thriving in a tech-forward environment where our team enjoys coming to work. If you thrive in a relaxed, informal setting and love taking on new challenges, Nextpoint is the perfect place for you to grow and be rewarded.
Where and how you can work
Ravenswood is home to our headquarters in Chicago, Illinois, but we are thrilled to expand to the Bay Area with the opening of an extension of our headquarters in San Francisco! As a flexible-first organization, this role requires the Client Success Director to be onsite at the office or meeting with clients two-three days a week.
What you’d be doing in this role
- Manage a portfolio of existing customers, ensuring they get the most out of our platform and see a strong return on investment.
- Encourage clients to advocate for us, both by expanding their accounts and through referrals.
- Be the main point of contact for assigned clients, understanding their needs and maintaining regular communication.
- Measure success through high customer retention, account growth, and positive feedback.
- Expand revenue from current accounts by helping users maximize our services.
- Communicate Nextpoint’s value and how our solutions can solve real client challenges.
- Lead product demonstrations and craft tailored proposals and agreements.
- Maintain high activity levels to strengthen client relationships.
- Drive process innovation to improve account management and create efficiencies.
- Manage renewals for annual subscriptions in your assigned territory.
- Achieve quarterly revenue goals, impacting the company’s financial success.
- Travel as needed for office events or client meetings.
Your expertise
- Solid background in Business, Marketing, Communications, or similar field.
- 5+ years in sales, account management, or a customer-facing role.
- Passionate about making a real difference in the SaaS industry.
- Resourceful, goal-oriented, and focused on getting results.
- Proven track record of closing deals and surpassing sales targets.
- Excellent communication skills across various channels.
- Experience in solution selling, especially with software and services.
- Able to connect client needs with company offerings.
- Willing and able to travel when necessary.
Equal Opportunity Employer
Nextpoint is an equal opportunity employer. We strive to foster a diverse workplace, actively seeking to recruit, retain and promote people of color and LBGTQ+ candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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