Retail Associate -- Minneapolis

Position Summary:  

Provides customer service support to the organization to ensure an excellent standard of service and maintains high-level of customer satisfaction. This position reports directly to the Retail Supervisor.

Responsibilities:

A Retail Associate: Responsibilities include, but are not limited to, the following:

·      Must be available to work a flexible/set schedule (including weekends), hours to range from within 6am - 4pm.

• Operates the retail outlet store ensuring the highest level of customer satisfaction.
• Prepares the store to ensure all product is displayed prior to opening retail.
• Fills, maintains, and rotates products and displays, ensuring all product have correct labels and dates.
• Prepares customer food and beverage orders.
• Operates Point of Sale (POS) cash register/ credit card machine, bread slicer, espresso machine and other retail equipment
• Attending to details of transactions.

·      Provides accurate product knowledge and pricing information to customers. 

·      Takes and processes order information – with customer’s needs and production process in mind. 

·      Is responsible, as part of the team, for cleanliness of the bakery to include prep areas, indoor & outdoor seating areas, in addition to daily, weekly and monthly cleaning duties

·      Completes assigned shift duties – works as a team with other bakery employees

·      Participates in comprehensive training and development programs.

·      Answers phones and multi-tasks order and service responsibilities. 

·      Maintains positive customer relations and takes actions necessary to resolve issues involving customer orders and product quality

·      Maintains safe working conditions and preserves the integrity of the environmental health and safety system through adherence to the policies and procedures outlined in the Safety Manual. 

·      Is engaged and enthused with other team members and always has a positive attitude with customers.

·      Is self-directed during slower periods of operation

·      Brings creativity and problem-solving skills to service situations

·      Must complete food handler’s certification within the first 60 days

·      Adheres to all regulatory requirements including FDA, EPA, OSHA and HACCP.

Qualifications:

• 1 + years of experience in customer service or other related field, preferred
• Excellent communication skills.
• Highly organized with the ability to multitask and prioritize.

·      Able and willing to deliver friendly, courteous, prompt customer service.

·      Able and willing to work well with others as a team member.

·      Able and willing to interpret, understand and follow instructions and solve problems.

Work Conditions:

·      A Retail Associate: Duties are performed primarily in the Retail department; however staff are cross trained in back of house, packaging, aiding in decorating, and office support.

·      Work includes walking, standing for prolonged periods, multitasks in fast-paced environment, reaching and lifting baked goods weighing up to 50 pounds.