Company:
InTouch CU
Location: Plano
Closing Date: 25/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Welcome to InTouch Credit Union!
Requirements
SKILLS AND ABILITIES REQUIRED
Education/Certification:
All offers for employment with InTouch Credit Union are contingent upon the candidate having successfully completed a credit check, pre-employment drug screen and criminal background check.
Salary Description
$20.70 to $21.85
- We are looking for an Operations Specialist who has experience in a customer-focused/deadline-driven/high-energy environment, and who can provide courteous, friendly and professional assistance to their team, and our membership.
- Our ideal candidate will make anywhere between $20.70 to $21.85 for this role.
- Monday-Friday 9:00 a.m. to 6:00 p.m.
- Rotating Saturdays between 8:45 a.m. to 12:45 p.m.
- Work with department and other Credit Union team members to provide phone, email, and in-branch support for Operations Support department responsibilities, using various systems such as vendor card systems, vendor online function support systems and vendor wire systems.
- Research and solve external and internal member questions, problems and complaints in a proactive and urgent manner.
- Resolve debit/ATM card, credit card and Turnkey Zelle fraud and other dispute cases by communicating with members, processing chargebacks, completing necessary documentation and tracking progress of cases to completion.
- Review daily and monthly reports that include Turnkey Zelle profiles/transactions, debit, credit and ATM cards.
- Process orders and maintenance requests for credit, debit and ATM cards.
- Process incoming and outgoing wire requests accurately.
- Work with card processing and ATM vendors to investigate and resolve cardholder and terminal problems in a timely manner.
- Process ATM cash orders and stamp orders and communicate load amounts to vendors.
- Review ATM balancing spreadsheets and research all ATM outages and discrepancies in a timely manner.
- Research and resolve ATM malfunctions and work with vendor for repairs
- Assist internal and external members with IRA and Health Savings Account questions, issues and processing of forms.
- Process stop payments, address changes, overdraft protection, add or modify cross accounts, security ID's, modify account profile information, etc.
- Open, modify and close certificates and accounts.
- Process returned mail, mail deposits, and scanning verification.
- Place check orders.
- Complete check and statement copy requests.
- Process online banking, bill pay, transfer now, Turnkey Zelle reports and research requests.
Requirements
SKILLS AND ABILITIES REQUIRED
Education/Certification:
- High school degree or equivalent. Mortgage Loan Originator (MLO) registration with Nationwide Mortgage.
- One or more years experience in card/ATM operations, card dispute, wire processing, and/or two or more years in a financial institution as a teller, Concierge Banking, or other relevant experience.
- Working knowledge of Microsoft Office.
- Compliance with Federal Bank Secrecy and Money laundering rules required.
- Proficient in 10 Key, typewriter, computer keyboard
- Excellent listening, communication and telephone skills.
- Ability to make decisions with minimum supervision
- Ability to work as a team on projects with other departments
All offers for employment with InTouch Credit Union are contingent upon the candidate having successfully completed a credit check, pre-employment drug screen and criminal background check.
Salary Description
$20.70 to $21.85
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InTouch CU