Operations and Visual Manager

Overview

The Operations and Visual Manager is part of the management team along with the General Manager.

All Managers are involved in:

• Leading people to provide exceptional customer service.
• Driving our business to achieve our business goals.
• Building effective teams and developing talent.
• Communicating effectively with staff, Management Team, and customers.
• Instilling trust and ensuring accountability.
• Leading by example on the sales floor.

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

The Operations and Visual Manager is also responsible for:

• Working in partnership with the General Manager on all aspects of driving the business; setting goals and priorities for the success of the store based on overall sales, custom closets performance, average ticket results and payroll management.
• Supporting and directing processes for inventory control, Curbside orders, delivery services, register and money processes and order management.
• Leading the operations efforts in the store for repairs and maintenance requests, facilities updates, ordering supplies, planning meetings, walkthroughs, cleaning routines, backroom setup and stockroom organization.
• Leading the visual merchandising efforts in the store ensuring Perfect Product Presentation which includes merchandise processing, maintenance and merchandising.
• Interpreting and directing product presentation according to direction from the Visual Sales and Buying Departments.
• Managing the sales floor.
• Managing employees to include recruiting, interviewing, onboarding, training, reviewing and coaching.

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health , grow your career , and find balance in your life .

Here's a peek at what you can expect:

• Rewarding pay to recognize the value you bring to the team.
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Qualifications

What You Bring to Us

• You love to engage with people . You’re the person who strikes up a conversation and makes a connection. You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication.
• You have at least three years of leadership and coaching experience where you’ve focused on developing and nurturing your team to achieve goals together.
• You have successfully guided great employees' career growth and development.
• You take communication to a new level . Whether it’s written or oral communication skills, you are a master.
• You understand retail is an ever-changing industry and you possess strong time management and organizational skills to lead your store team to achieve excellent results.
• People say you have a heart for service . You love to sell . For you, it’s about learning what a customer truly needs and offering suggestions.
• You are always learning ! You are eager to learn how technology and selling work together to provide an exceptional customer experience.
• You take pride in your work . It’s your store!
• You want to delight the people around you and can’t wait to share that at The Container Store!

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act.