IT Helpdesk Manager

Our client located in Phoenix is looking for an experienced Help Desk Manager who is not only proficient in providing technical support, but also possesses exceptional leadership and motivational skills. Delivering exceptional customer service and driving continuous improvement will be key factors for the success of this role.
Responsibilities

• Manage the help desk team and evaluate performanceEnsure customer service is timely and accurate on a daily basis
  
• Contribute to improving customer support by actively responding to escalated queries and handling complaints
  
• Establish best practices through the entire technical support process
  
• Mnitor and improve daily, weekly and monthly reports on help desk teams productivity
  
• Provide customer feedback to the appropriate internal teams, like product developers, etc.
  

Requirements and skills

• 3-5 years of dedicated experience as a Help desk, service desk, or desktop support manager
  
• Solid technical background with an ability to give instructions to a non-technical audience
  
• Customer-service oriented with a problem-solving attitude
  
• Excellent written and verbal communications skillsTeam management skills
  
• BSc degree in Computer Science, Information Technology or relevant field preferred
  

Benefits offered:
Competitive Medical/Dental/Vision Insurance
401K Match
HSA Contribution from employer
Competitive PTO plan
Pay Details: $82,000.00 to $95,000.00 per year
Search managed by: Justin Mason
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance