Job ID: R175794Locations: Sales - TX - Houston, United States of America, Houston, TexasDealer Success ManagerAs a Dealer Success Manager, you will create and modify processes while collaborating with forward thinking leadership to influence results that have a direct impact on the company's bottom line. You will educate and gain buy-in from key auto dealer stakeholders concerning the utilization of process to ensure appropriate execution each and every time.The primary role of this dealer facing associate is to onboard and train dealers on products and processes while working with key stakeholders to identify areas for improvement. You will play a key role in Capital One's technology and relationship evolution. Because of this, there will be a high level of travel within the market territory.We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues on the fly.Travel: This position will be traveling up to 80 percent of the time within the assigned market territory.General Responsibilities: -Training and onboarding dealerships onto different programs, with follow-up meetings to ensure product and process understanding - Assisting in the creation of training and onboarding materials and processes for dealerships - Product and Process troubleshooting - Frequent visits to dealerships on our programs (80% travel) - Driving process improvements aligned with desired customer outcomes - Providing subject matter expertise on processes when representing the Sales organizationBasic Qualifications: High School diploma, GED or equivalent certification At least 1 year of experience in Process Management At least 1 year of experience in Relationship management OR within a Dealer Vendor or DealershipPreferred Qualifications: Experiencewith dealer systems (CRM, DMS, etc.) as well as new tools/technology Presentation and Communication skills 2+years experiencein Process management ORRelationship management OR within a Dealer Vendor or DealershipAt this time, Capital One will not sponsor a new applicant for employment authorization for this positionCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. No agencies please.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email toCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Ki