Director of Operations Croc's Resort Costa Rica

As a Hotel Operations Manager, you will be providing support to the Area General Manager with direction and leadership for the property operations team. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the total operations. Ensure high customer satisfaction and an exceptional guest experience.

The Day-to-day

1. Works closely with the Area General Manager to implement strategic initiatives.
2. Assists in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules, and regulations.
3. Responsible for employee engagement of the team, utilizing the tools provided and through coaching, training, rewards, and development.
4. Provides leadership and direction to maintain and improve the guest experience within the resort, consistent with the company’s service standards.
5. Participates with: interviews, candidate selections, training, supervision, counseling, and coaching of operations staff for the efficient operation of the departments.

Requirements

The Ideal Candidate

1. Ability to work varied shifts, including weekends and holidays.
2. Working knowledge of hotel management system and operations.
3. Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
4. Broad management and leadership knowledge of hotel operations.
5. Ability to utilize guest service satisfaction performance metrics to generate action plans to address service opportunities.
6. Ability to influence others to accept practices and approaches related to hotel operations.
7. Excellent interpersonal skills to deal effectively with guests, management, employees, and other outside contacts.
8. Excellent customer service skills.
9. Able to lead and mentor a team.
10. Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
11. Effective listening abilities and be able to make strong judgment calls.
12. Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word, and Excel.
13. Ability to effectively communicate in English & Spanish, in both oral and written forms.
14. Technical knowledge and experience with property management system and POS.