Director of Research

This role is open to candidates in any of the following locations:

• Dallas-Fort Worth, TX
• Houston, TX
• Tyler, TX
• Cedar Park, TX
• Phoenix, AZ
• Kansas City, MO
• Denver, CO

Job Summary

The Director of Research Services works as the primary advisor to the organization's senior management on matters related to research administrative tasks. This role includes facilitation and leads implementation of efficient strategies, compliance with quality standards and patient satisfaction, financial planning and execution, recruitment, performance evaluation and staff training, research marketing, outreach, building relationships with internal and external stakeholders and physician investigators.

Duties and Responsibilities

• Direct interaction with multi-clinic operations, collaborating with local managers and Regional and Operational Leadership to achieve targets.
• Monitors, trends and provides action plans for Key Performance Indicators (KPIs) within the Research services operations.
• Hire, develop, and motivate research employees to achieve objectives.
• Ensure regulatory compliance with guidelines, rules and laws that govern clinical research.
• Plan and supervise the recruitment plans for enrolling clinical trials and coordinate and oversee Investigator and Clinical Research staff trainings and meetings.
• Oversee clinical research program business operations including finance, budget, and accounts payable/receivable.
• Achieve financial growth goals and quality measures within USDP portfolio of practices and forecast growth and other success factors as established by senior leadership.
• Set budgets and enrollment forecasts for sites and understand and manage the contractual agreements with accounts, in collaboration with the cross-functional team including Legal, Compliance, Finance, Operations, etc.
• Identify areas for streamlining delivery of and billing for Research.
• Act as primary point of contact for new trial leads, overseeing feasibility assessments and negotiation of budgets and contracts.
• Liaison with the research community for new growth initiatives and industry sponsor relationships in an effort to increase the research service line.
• Draft and execute business plans that meet corporate objectives in targeted accounts through needs assessment and the development and implementation of strategies that achieve mutually agreed upon goals.
• Develop and execute national and/or regional strategies to accelerate growth, broaden portfolio adoption and garner account loyalty through resource deployment and collaboration with physicians, internal operations management, executive leadership, training and marketing.
• Assume accountability for keeping account business plans current, communicating progress to both internal and external stakeholders.
• Anticipate and proactively manage business disruptions from adverse events such as shipping impacts from adverse weather, carrier disruptions, system outages, etc.
• Cultivate internal provider relationships to foster implementation of research studies.
• Effectively lead the design and organization of work and allocation of resources to achieve appropriate staffing levels.
• Ensure that programs are in place as prescribed by regulatory bodies to ensure compliant operations.
• Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Perform other duties that may be necessary or in the best interest of the organization.

Job Qualifications

Experience Requirements

• 5-10 years’ experience managing research services, preferably in an outpatient surgical setting.
• Minimum 5 years successful healthcare management or equivalent people leadership.
• Demonstrated experience developing medical office operational processes, training materials, and training delivery related to research.
• Demonstration of strong business planning skills and the ability to execute plans through a vast network of colleagues.
• Knowledge and experience of legal and regulatory requirements related to the healthcare industry.
• Market planning/strategy development experience.
• Strong organizational leadership skills including planning and organization across divisions both internally and externally.

Knowledge, Skills and Abilities Requirements

• Demonstrated leadership qualities and business acumen.
• Strong interpersonal and relationship building skills.
• Strong problem resolution skills.
• Ability to monitor field activity to ensure balanced workloads, control over resources, budgets and expenses.
• Knowledge of state and federal regulations for this position; general understanding of HIPAA and GCP guidelines.
• Excellent written and verbal communication skills.
• Excellent presentation skills.
• Interpersonal skills to support customer service, functional, and teammate support needs.
• Able to communicate effectively in English, both verbally and in writing.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Basic to intermediate computer operation.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to job function.
• Financial/budgetary experience.
• Ability to effectively coach and develop others using strong analytical, decision making and results orientation skills.
• Proven history of identifying opportunities and goals with key accounts, creating account specific business plans, designing mutually agreed to Key Practice Initiatives, deploying resources and tactics to achieve KPIs, and achieving measurable success.

Supervisory Responsibilities:

• Develop a departmental budget and supervise employees as the department shows successful growth.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Job Type: Full-time

Pay: From $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Experience:

• Clinical trials management: 1 year (Required)
• Clinical research: 3 years (Required)

Ability to Relocate:

• Dallas, TX 75230: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Dallas, TX 75230