AI & Inteligence Service US
$70K - $90K/Annum + benefits Within Customer Service and Support (CSS), our Digital Transformation Platform (DTP) group delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate our customers' trust in Microsoft and improve their business performance.
This role is flexible in that you can work from home.
Job qualifications:
Required
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years technical support, technical consulting experience, or information technology experience
• Thorough troubleshooting, debugging, and problem-solving skills
• Strong C, C++ coding skills, along with Python, C# and Java
• Azure, AWS cloud development experience
• Ability to work well in a highly collaborative team
Experience in one or more of these areas desirable
• Artificial Intelligence
• Machine Learning
• IoT, Troubleshooting hardware devices
Qualifications:
Skill Profiles Needed
Required Skills
• Thorough troubleshooting, debugging, and problem-solving skills
• Excellent C/C++ coding skills
• Excellent communication skills with both written and spoken English
• Ability to work well in a highly collaborative team environment
• Effective learning skills
• Customer service skills
"Nice to have" skills
• C#, Python and/or Java coding skills
• Azure/AWS cloud development expertise
• Experience in dealing with and driving complex system debugs and root cause analysis for technical issues.
• Experience with Linux and Linux development
• Experience with Windows and Windows development
• Scripting development (VB Script, JavaScript, Node.js)
• Experience working with REST APIs
• Experience in writing low level drivers
• Experience with microprocessor architectures/debugging
• Analyzing Network & Fiddler traces
• Experience using Git
• Knowledge of TLS protocols
Education / Experience
The ideal candidate will have a BS or MS Degree in computer science, or the equivalent in work experience. Two or more years of experience in software development using C, C# and/or Java (script) is preferred.