DESCRIPTION
As a Head of Customer Optimization & Acceleration (CO&A) team, you will have the exciting opportunity to be part of a team whose goal is to make it seamless for customers to do business with AWS. The CO&A team helps simplify the customer experience by addressing complex operational issues as customers adopt cloud technologies. The CO&A team contributes to the business in three dimensions: a) simplifying pre-sales and post-sales customer experience, b) saving time from Account Managers in taking over operational tasks, c) accelerating customer cloud optimization to lower cloud consumption costs and help our customers reinvest the savings into other innovative AWS services and products to accelerate their digital transformation.
You will lead an international team across North America, LATAM, EMEA and APJ responsible for supporting our customers across these geographies. As a senior leader of leaders, you will define the vision and strategy for the function, working closely with our worldwide sales teams to deliver an outstanding customer experience.
Your responsibilities will focus on recruiting, hiring and developing a team who will provide unparalleled business support to customers, including account management activities, cloud optimization efforts, and other programs focused on creating an excellent customer experience. Additionally, you will set performance goals and metrics, timelines and a formal tracking process to measure and manage progress. You should be a leader with exceptional organizational skills, prepared to work in a high-volume environment, with multiple sales teams in a fast-paced, dynamic industry.
This position must sit within one of our North America hubs: Seattle, Denver or New York City.
Key job responsibilities
Team Management And Leadership:
- Manage and mentor a team of CO&A Managers, providing guidance, coaching, and professional development opportunities.
- Ensure effective resource allocation, workload distribution, and prioritization of tasks within the team and across geographies.
- Foster a collaborative and high-performing team environment, promoting knowledge sharing and continuous improvement.
Strategic Planning And Execution:
- Develop and implement strategies to optimize customer cloud spend, drive cost savings, and maximize the value of reinvestment into AWS services and products.
- Collaborate with cross-functional teams, including Sales, Product, Marketing, Partner, and other stakeholders, to align customer optimization and acceleration efforts.
- Identify and address gaps or opportunities in customer optimization and acceleration processes, driving continuous improvement.
Customer Engagement And Relationship Management:
- Oversee the delivery of executive-level content, presentations, and workshops by the CO&A Specialists to customers.
- Ensure that the team provides subject matter expertise in cost optimization, cloud economics, and commercial aspects throughout the customer life-cycle.
- Foster strong relationships with customers, partners, and internal stakeholders to drive successful outcomes.
Reporting And Analytics:
- Establish and monitor key performance indicators (KPIs) to measure the success of customer transformation, optimization, and acceleration initiatives.
- Analyze customer data and reports to identify trends, opportunities, and areas for improvement in cost optimization and acceleration strategies.
- Ensure that the team effectively assesses and addresses customers’ reporting needs related to cloud costs, usage, optimization, and acceleration initiatives.
Team Development And Mentorship:
- Provide leadership, guidance, and mentorship to the CO&A Specialists, fostering their professional growth and development.
- Identify training needs and facilitate learning opportunities to enhance the team’s skills and knowledge.
- Promote a culture of continuous learning, innovation, and customer-centricity within the team.
BASIC QUALIFICATIONS
- Bachelor’s degree in a relevant field such as Business Administration, Computer Science, Engineering, or a related discipline.
- Minimum of 8 years of leadership experience in a sales or customer-facing management role, preferably in the technology or cloud computing industry, in a Leader of Leaders capacity.
- Proven ability to build and maintain strong relationships with customers, partners, and internal stakeholders.
- Exceptional communication and presentation skills, with the ability to effectively convey technical concepts to executive-level audiences.
PREFERRED QUALIFICATIONS
- AWS Certified Cloud Practitioner.
- Strong analytical and problem-solving skills, with the ability to analyze complex data and identify opportunities.
- Strong understanding of cloud economics, pricing models, and commercial aspects of cloud services.
- Excellent leadership, coaching, and mentoring abilities.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $157,800/year in our lowest geographic market up to $260,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company – Amazon Web Services, Inc.
Job ID: A2814460
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