Datacenter Supervisor

Location: South Hill, Virginia

Duration: 24 Months + Extensions

Day to Day:

• Exceptional server hardware knowledge with deep understanding of all component & system type failures.
• 8+ years of experience as a data center technician.
• Ability to work autonomously and within a local or geographically dispersed team environment.
• Ability to lead and mentor a team of technicians.
• Ability to conduct failure analysis on field issues.
• Ability to track server fleet health to investigate trends, identify new unknown issues, and validate that Variscale is maintaining customer SLA.

Duties:

• Represent the site as a technical point of contact for incidents, escalations, retrofits, etc.
• Assist leading a team of data center shift technicians focused on returning healthy systems back into production for the client.
• Ability to see the big picture from leadership and implement the vision through global standards and workflows at the local data center site.
• Provide mentoring and to help develop technicians such that they can deliver daily operations with minimal supervision.
• Manage server upgrades, integration, automated OS provisioning process, rebuilds and other projects as required. Understand and debug network, hardware, and Linux OS related issues.
• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs),
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Compensation: 32/hr to 38hr