Family Advocate - Enhanced Care Management

About Us & Why We're Hiring
We empower children, youth and families to flourish in vibrant communities.

• Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
• Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
• We serve thousands of children and families annually
• We are inspired by our staff of caring and committed professionals
• We are seeking passionate people to join our team

If our mission resonates, keep reading.

• As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
• We offer services in our offices, at schools, and in homes.
• Together, we seek to create stronger, more resilient communities
• Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

The Position:
We are seeking a full-time Family Advocate for our Balboa site in Northridge. Join our close-knit team of case managers to make a difference in the lives of low-income children and families. We are seeking a supportive, creative, and resourceful case manager as an essential member of our clinical team to improve outcomes in the areas of access to community resources to help strengthen and support the family. Intensive orientation, ongoing weekly supervision, hands-on-training and a small caseload are integral features of the job. Case managers will work collaboratively with all of the child's service providers such as doctors, medical specialist, mental health providers, teachers and other social service organizations to ensure that care is well coordinated. Witnessing our families improve their lives is the most rewarding aspects of this position.
Essential Job Functions:

• Accept case assignment from Enhanced Care Management Program Coordinator
• Responsible for providing comprehensive Enhanced Care Management Services to all assigned children/youth and/or families
• Meet with family in their home (or other location based on family preference) to complete the Comprehensive Care Management Assessment for the purpose of identifying the family's strengths and needs and developing an individualized comprehensive care plan.
• Develop a care management treatment plan that will address the concerns of the parent and other service providers such as doctors, medical specialist, mental health providers, teachers and other social service organizations to ensure coordination of care across all providers.
• Interface with community agencies through phone contact, community meetings and/or site visits to locate organization that offer services requested by the family, determine that the services are culturally sensitive and adequate to address the family's unique needs.
• When appropriate, facilitate the parent's acquisition of knowledge through the use of educational materials, to increase their understanding of their child's medical and/or mental health needs and the importance of accessing services from organizations that provide treatment.
• When the client has mental health/health symptoms that impact their academic performance, the LCM will educate parent on the available school supports and special education services available through the school system. LCM will assist with requesting these services, and monitor their delivery to ensure school success.
• Communicate on-going care management progress with the treatment team.
• Complete documentation in a timely manner of all services provided in accordance with the standards set by the Managed Care Provider.
• Participates in monthly staff meetings, weekly clinical supervision meeting, and mandatory Center in-service trainings.
• May perform other duties assigned by Director of Community Resource Services.
• Must meet productivity standards.
• Drives own vehicle as needed.
• Promote workplace Vision and Culture.
• Starting salary: $21.00 - $23.00 per hour (commensurate on experience)
• Hours: Monday - Friday 8:30am - 5:00 pm, half-hour meal period (some late afternoons may be required)

Qualifications

• Bilingual in English and Spanish required
• Two years minimum experience working with children and youth.
• Ability to work with an interdisciplinary team, form and maintain professional relationships, and accept and utilize supervision from clinical staff.
• Must have strong organizational, time management and writing skills.
• Must be a self-starter and be able to work independently
• B.A. / B.S. required or A.A. with experience working with children and families providing resources.
• Some background in medical/health issues impacting children/youth is preferred but not required.
• Highly preferred: minimum 2-year full-time commitment to position

We're building a diverse, inclusive team

• You're welcome here. We want CFGC to reflect the diversity of our community and flourish together.
• CFGC is committed to Equity, Diversity, and Inclusion and strives to create a diverse, welcoming and supportive workplace

CFGC promotes professional development and a healthy work-life balance

• Educational Assistance Reimbursement
• Great training/learning opportunities
• Supportive, friendly work environment that prioritizes YOU
• Work-life balance - flexible time off policies
• Committees and workgroups that always strive to make CFGC's workplace culture the best it can be.
• Premier Benefits including medical, dental, vision, life insurance, identity theft protection, Tickets at Work discount services, and even pet insurance policies!
• And much more! Check out our full benefits summary

*This job posting includes a summary of duties, responsibilities, and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center.