Account Manager

Position reports directly to Assistant Manager/Branch Manager
Summary: Recruits, researches, interviews, screens, and refers job candidates for job openings by performing the following duties.
Essential Duties and Responsibilities include the following.

• Develops and carries out recruiting strategies and processes.
• Interviews and evaluates the candidate's education, skills acquired through previous employment, personality, and qualifications to work at various client companies.
• Based on the information obtained during the interview process, extend job offers to qualified candidates.
• Orients, dispatches, and manages the field employee workforce, including counseling, disciplining and terminating.
• Fills job orders effectively and timely and follows up with arrival calls and quality checks as required
• Approves/processes modifications to assigned field employees' pay rates.
• Acts as the primary liaison with clients; evaluates skills required for each job assignment and troubleshoots and addresses clients' complaints.
• Evaluates market and client needs and preferences.
• Documents all transactions as required by operations
• Generates new business through client service calls.
• Participates in after-hours on-call responsibility for the branch.
• Coordinates communications with applicants.
• Maintains employment records for future references.
• Check-ins at client site to ensure all associates arrive on time and are in the designated departments
• Check deliveries as necessary for the branch

Competency: To perform the job successfully, an individual should demonstrate the following competencies

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
• Writes clearly and informatively; Able to read and interpret written information.
• Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Contributes to profits and revenue
• Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
• Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.
• Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed
• Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
• Reacts well under pressure; Treats others with respect and consideration regardless of their status or position
• Demonstrates accuracy and thoroughness; Applies feedback to improve performance.
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. . The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience:

• High school diploma or general education degree (GED) required; college degree preferred. One to three years related experience and/or training; or equivalent combination of education and experience.

ABOUT ACCURATE PERSONNEL
Everybody needs to work, but turning that work into a rewarding career is what separates Accurate Personnel from any other job. When you join our corporate team, you are joining an industry-leading company that has been a community asset for 45 years. From our origins as a boutique Chicagoland office to our current nationwide reach, Accurate Personnel has always been about helping people. Apply at Accurate and you will have everything that is needed to reach your full potential: competitive salaries, an outstanding bonus schedule, a work-life balance, and an excellent benefits package. If you want to make a difference in your community while building a successful career, join our team today!
Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.