Associate Director, Business Transformation - NetSuite

By joining our rapidly growing Technology-Enabled Business Transformation practice, you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery.

• Oversee client accounts, projects, and engagements to include managing work plans, staffing, timelines, and budgets across all lifecycle phases, while leading consulting engagements that include high-level process analysis, recommendations, and transactional flow analysis, all within an integrated project plan.
• Lead cross-functional project teams, including NetSuite consultants, developers, and client stakeholders, to achieve project goals.
• Collaborate with clients to capture business requirements, spearhead Business Requirements Documentation, and contribute to project plan development.
• Proactively identify and address project risks and issues, implementing effective mitigation strategies.
• Conduct post-implementation reviews to identify improvement opportunities and integrate lessons learned into future projects.
• Act as a NetSuite Subject Matter Expert (SME), providing strategic guidance to both project teams and clients.
• Maintain and update process diagrams, documentation, and best practices for NetSuite configuration.
• Regularly meet with team members to prioritize tasks, monitor progress, and assess the need for additional resources.
• Recognize and address out-of-scope customer requests, present mutually beneficial solutions, and help set realistic expectations.
• Define User Acceptance Testing (UAT) scenarios and ensure successful customer testing throughout the implementation.
• Guide customers through the change management process, providing resources and strategies to ensure a smooth and effective transition.
• Actively participate in business development opportunities and market a full range of services to prospective clients including using existing relationships to generate new opportunities.

• 9+ years of experience in professional services with at least 5 years of experience leading and managing NetSuite implementations.
• Proven ability to efficiently manage multiple projects, schedules, and tasks concurrently, ensuring timely delivery and optimal results.
• Experience mentoring and developing junior team members and helping project teams resolve issues.
• Consistent success in building and developing strong client relationships.
• NetSuite Suite Foundation, Administrator or ERP Consultant Certification or equivalent experience preferred.
• Proficient in Excel, Word, PowerPoint, Outlook.

• Qualifications:
• Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems, or related field from an accredited university.