Account Manager II Manchester - Southeast Territory

Where you will work

Manchester Industries is proud to embrace a remote workforce model for specific positions. Our Company has proven success with remote and flexible work locations while maintaining a collaborative and supportive work environment. We are seeking candidates who live in the Carolinas or Georgia with access to a major airport.

Manchester Industries, a Clearwater Paper Company, is a leading provider of innovative paperboard converting solutions, serving custom packaging, commercial printing, and display advertising segments with sustainable products served through paper merchants and direct sales channels. With operations spanning the eastern half of the United States through five locations, we are seeking a driven professional Salesperson to join our team. This role is integral to driving revenue growth, expanding market share, and maintaining strong client relationships.

We provide unparalleled service specialized in Paperboard Sales, Sheeting, and Distribution as an integrated operation selling SBS, FBB, and many products. Manchester is a key partner to paperboard manufactures domestic and around the world. Through investment and continual improvement in precision converting technology, we provide prime paperboard grades from vast inventories in custom sizes and precise sheet counts from 5 strategic locations: Virginia, Pennsylvania, Indiana, Michigan, and Texas.

The goal of Manchester Industries is to provide an exceptional service platform with our staff of committed employees. Through working with customers and suppliers together, we find profitable and proficient solutions in this ever-changing marketplace.

What you will do

The Account Manager role has a significant impact on the company's overall financial performance through direct influence. As the primary connection between the company and the customer, this role is responsible for developing plans that deliver profitable achievement of sales objectives (Revenue, Volume, and Product Mix) at assigned accounts developing and sustaining Manchester Industry's position as the preferred provider. As a leader within the sales team, this role is responsible for developing and maintaining key relationships across all stakeholders, developing, and executing sales tactics by collaborating with our pricing manager, supply chain, quality, and customer service teams all of which are critical to customers success.

Customer Relationship Management

• Maintain and strengthen relationships with existing clients to ensure repeat business and customer satisfaction.
• Provide tailored product and service solutions based on customer needs, market trends, and competitive landscape.
• Act as the key point of contact for major clients, be responsible for demand planning, addressing quality issues and claims, and fostering key relationships with internal operations and key mill partners.

Cross-functional Leadership

• Serve as the liaison between sales and operations to ensure alignment on customer expectations and internal capabilities.
• Coordinate with the supply chain manager to ensure the material planning process is consistent with customer demand for non-standard products or sizes.
• Demand planning is used to ensure capacity, quality, and timely fulfillment of customer orders.

Business Development

• Identify and pursue new business opportunities in target segments within your territory.
• Develop and execute strategic sales plans to meet and exceed sales targets.
• Build and nurture relationships with Paper Merchants in your territory - including key salespeople focused on Paperboard, Purchasing, and Customer Service personnel, and leadership

Sales Force Effectiveness

• Collaborate with the Marketing coordinator as requested on market research, identify trends, understand market share, and provide competitive intelligence including opportunities for growth.
• Maintain CRM on customer and prospect contact information so the company can conduct effective e-marketing campaigns, surveys, etc.
• Proactive use and engagement with Manchester's sales pipeline management process, allowing leadership to quantify new business opportunities being worked on.
• Continuously adapt sales strategies to meet changing market conditions and customer needs.

Key Competencies & Attributes

• Strong understanding of critical financial business metrics; ability to leverage data to quantitatively and analytically make business decisions.
• Able to think strategically and act tactically.
• Demonstrated ability to function at a high level in a collaborative environment understanding how to influence others while living within established processes.
• High degree of business curiosity; quick learner with a proactive and agile mindset
• Optimistically looks toward the future for opportunities to innovate and improve
• Exceptional communication skills (written and verbal); leading and presenting complex materials for various audiences
• Demonstrated experience in leading and developing consumer product category management -developing setting vision, strategy, tactics, and delivery
• Demonstrated experience in balancing advocacy for customer and company to achieve desired goals for both parties- a commitment to customer satisfaction
• Demonstrated strong change management skills with an ability to challenge the status quo while aligning and bringing others along
• Proven ability to adapt to evolving business conditions in a challenging, fast-paced environment while maintaining a vision for a path forward
• Proven track record of establishing and developing sustainable partnerships with stakeholders throughout account organization; establishing self as trusted subject matter expert and valued business partner

What you will need

• Bachelor's degree in Business or Marketing
• Minimum 3-5 years of Sales, Customer Service, or related experience in the paper, printing, packaging, or graphic arts industry required.
• Financial analysis acumen in a manufacturing environment is required. Folding carton or paper industry preferred.
• Experience utilizing/interpreting various commercial measures in Microsoft Excel
• Experience in customer-facing roles or speaking in front of small groups as a subject matter expert.
• Corporate experience in sales or business development role preferred.
• Current knowledge and proficiency with MS Office suite inclusive of analytical & database tools
• Proven experience in project management, execution of process improvements with customer focus a plus
• Primarily office - Remote home-based and comfortable planning travel and navigation
• Minimal exposure to manufacturing facilities but occasionally required

Total Rewards

We're committed to providing an exceptional workplace experience, including a comprehensive total reward package. The position is eligible for our Manchester Sales Incentive Plan (SIP). The base pay offered will take into account internal equity and also may vary depending on the candidate's job-related knowledge, skills, education, and experience among other factors. Benefits are generally available after 30 days and include medical, dental, vision, life, disability coverage, employee assistance program, and a 401k plan. Starting paid time off includes 3 weeks of vacation, 4 personal days, and 10 company holidays per full year.

Clearwater Paper will not offer sponsorship for employment-based visa status (including, but not limited to, H-1B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require Clearwater Paper's sponsorship to continue to work legally in the United States.

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