Pacific Northwest National Laboratory Business Process Re-Engineering Architect Providence, Rhode Island Apply Now
The Computing and Information Technology Directorate works to re-imagine how digital technologies can simplify the research experience, enable data-driven insights for decision makers, and accelerate PNNL’s research missions. CIT helps connect staff to systems while enabling a broader research computing ecosystem to improve productivity and provide a sense of community.
The Invitation:
Come and work for a billion-dollar international research institution. Our collaborative environment and commitment to work/life balance make Pacific Northwest National Laboratory (PNNL) an ideal place to advance your career, challenge yourself, and make a difference in the world. We offer excellent benefits, including pension, matching 401(k), tuition reimbursement plans, health insurance, and flexible work schedules.
The Position:
The Computing and Information Technology Directorate is seeking a Business Process Re-Engineering (BPR) Architect to lead the establishment of a laboratory capability that will provide business process re-engineering thought leadership, targeted initially around PNNL’s ERP initiatives.
Join the ERP Program Office as we lead a multi-year initiative to modernize and transform the lab’s approach to best-in-class systems. As part of this dynamic and high-impact team, you’ll help drive a program that fosters excellence in governance and project management, working in collaboration with PMOs across the lab. The ERP PMO is a center of innovation and strategic execution, providing oversight, support, and decision-making capabilities that drive successful outcomes. By integrating advanced methodologies, tools, and resources, we empower teams to deliver projects with precision and efficiency. Be part of a collaborative environment that values forward-thinking solutions and cross-functional expertise to achieve our mission. Your contributions will directly impact how the lab operates, ensuring we stay at the forefront of research and technology.
Working with key stakeholders, this role will establish a consistent, lab-wide discipline for the redesign and simplification of business processes to drive significant improvements in productivity, cycle times, quality, and employee satisfaction. In addition, the BPR Architect will consult with leaders and project teams to ensure consistent implementation of the process engineering discipline. The successful candidate will also be expected to partner with individuals from other disciplines like business analysts, development teams, change management, communications, and user experience to provide human-centered solutions for PNNL. Through the execution of this transformation program, the person in this position will directly impact on PNNL’s mission outcomes.
Responsibilities
Thought Leadership and Change Agent: The BPR Architect will lead the establishment of a laboratory capability around business process re-engineering. This will involve engaging with key stakeholders to understand current practices and define a standard approach that will lead to buy-in and adoption. The BPR Architect will serve as a change agent working collaboratively within and across directorates, divisions, and departments to implement a culture of operational excellence and continuous improvement. The BPR Architect will support the development of others on the discipline of BPR through training, coaching, and mentoring.
Process Analysis and Mapping: Working closely with Business Transformation Analysts and ensuring that formal process engineering methodologies are leveraged, the BPR Architect defines the ERP Program’s process Re-engineering strategy and stewards the comprehensive analyses of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement. The BPR team documents current workflows, dependencies, and pain points through process mapping techniques to gain a holistic understanding of the as-is state.
Redesign and Optimization: Based on the findings from process analysis, the BPR Architect collaborates closely with business transformation analysts to redesign processes from the ground up. This involves challenging existing assumptions, eliminating non-value-added activities, and streamlining workflows to optimize resource utilization and enhance overall performance.
Technology Integration: The BPR team works closely with Solutions Architecture to align on capabilities to support process redesign efforts and facilitate seamless integration with the technical solutions.
Change Management and Stakeholder Engagement: Implementing significant process changes requires careful change management and stakeholder engagement. The BPR Architect supports the ERP PMO and works closely with the People Organizational Change Management (OCM) team to effectively communicate the rationale for change, address concerns, and garner support for the redesigned processes. This includes providing training, resources, and ongoing support to ensure smooth transition and adoption.
Performance Measurement and Continuous Improvement: Monitoring the performance of redesigned processes is essential for assessing the effectiveness of BPR initiatives. The BPR Architect develops key performance indicators (KPIs) and metrics to track improvements in productivity, cycle times, quality, and employee satisfaction. Continuous monitoring and feedback mechanisms enable iterative refinement and continuous improvement of processes over time.
Qualifications
Minimum Qualifications:
- BS/BA and 11 years of relevant experience -OR-
- MS/MA or higher and 9 years of relevant experience
Preferred Qualifications:
- Candidates for this position should have a background that would enable them to use a variety of reliability analytics or performance monitoring tools such as causal analysis, statistical analysis, value stream mapping, FMEA, data analytics, business intelligence software, and/or Lean/Six Sigma.
- Demonstrated experience in leading business process re-engineering in large, complex initiatives, especially ERP implementations.
- Demonstrated ability to build trusting relationships with leaders at all levels of the organization.
- Experience in partnering with other disciplines like change management, communications, and user experience to create more holistic human-centered solutions.
- Exceptional communication skills, both written and verbal.
- Ability to clearly articulate messages to a variety of audiences.
- Ability to establish and maintain strong relationships.
- Ability to influence others and move toward a common vision or goal.
- Flexible and adaptable; able to work in ambiguous situations.
- Resilient and tenacious with a propensity to persevere.
- Forward-looking with a holistic approach.
- Organized with a natural inclination for planning strategy and tactics.
- Problem-solving and root-cause identification skills.
- Able to work effectively at all levels in an organization.
- Must be a team player and able to work collaboratively with and through others.
- Acute business acumen and understanding of organizational issues and challenges.
- Familiarity with Agile project management approaches, tools, and phases of the project lifecycle.
- Passionate about mentoring and developing staff.
- Demonstrated experience defining, establishing, and deploying business process re-engineering capability within a large, complex organization.
Hazardous Working Conditions/Environment
Not Applicable
Additional Information
Requires U.S. citizen or, if a non-U.S. citizen, must have resided in the U.S. for the past (3) consecutive years.
Testing Designated Position
This is not a Testing Designated Position (TDP).
About PNNL
Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!
At PNNL, you will find an exciting research environment and excellent benefits including health insurance, flexible work schedules and telework options. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or 3-hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.
Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment Opportunity
Our laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment.
Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.
We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at
Drug Free Workplace
PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs.
If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn.
HSPD-12 PIV Credential Requirement
In accordance with Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, new employees are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.
Mandatory Requirements
Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.
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