Company:
ThreePDS Inc.
Location: Chicago
Closing Date: 23/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
FIELD TECHNICIANS WANTED - CHICAGO, IL
Job Details
Job Class: Field Engineer 2
Work Location: Chicago, IL 60607
Driving/Non-Driving: Non-Driving
Duration: Temp to Perm for right candidate
Minimum Experience:
Job Description:
Responsibilities:
Job Details
Job Class: Field Engineer 2
Work Location: Chicago, IL 60607
Driving/Non-Driving: Non-Driving
Duration: Temp to Perm for right candidate
Minimum Experience:
- 2 years and must be reflected on resume
- Break fix repair of Industry standard enterprise level servers
- Deskside Support
- Desktop/Laptop Repair
Job Description:
- As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing, and maintaining High-end proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products
- When in support of ITO engagements, you will be recognized as desk side support specialist
- You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools
- You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers
- You may function as a team or on-site leader as necessary
- You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.
Responsibilities:
- May function as team or site leader providing direction to other technicians
- Performs server and storage break and fix.
- Provides support for Enterprise products, such as Dell ESFDesk side support specialist
- Provides support for enterprise storage products
- Supports Networking products - including Cisco certification requirements
- Provides support for Payment systems products and core-CMOS products
- May have project management responsibilities for smaller projects
- Possesses other, high skilled, specialized technical skills.
- Provides support for software, hardware and networking support for desktops, laptops and servers
- Provides maintenance and support on legacy products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, servers and client approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
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ThreePDS Inc.