Product Manager

Are you ready to help shape the landscape of public healthcare in San Francisco? We are looking for the right individual to bring creative ideas and energy to champion technology in the public sector. Join a growing Product team with strong mentorship and ample opportunities to improve technology in San Francisco’s public health system.

As a Product Manager, you will be responsible for managing technology products for San Francisco City Option, Healthy San Francisco, and Enrollment Services, health coverage programs aiming to provide universal health care in San Francisco. The experienced Product Manager will help improve healthcare access and coverage in San Francisco by deeply understanding internal and external stakeholders, overseeing the entire product lifecycle for internal applications and data interchanges, managing technical vendors, and recommending solutions to support Program staff and participants.

Please note that while SFHP supports a hybrid work environment, this role will be required to be onsite and in-office a minimum of 4 days per month.

Salary range: $97,000 - $115,000

WHAT YOU WILL DO:

1. Manage backlog of product initiatives, enhancements, new features, and bug fixes.
2. Collaborate actively with technical and non-technical stakeholders to gather and write detailed user stories and requirements.
3. Collaborate with Product Management and Engineering Teams to successfully deploy product initiatives.
4. Work with Program staff to understand priorities and create product roadmap.
5. Conduct user research with Program staff and participants to deeply understand user needs and opportunities.
6. Manage triage and resolution of production issues; provide root cause analysis and disseminate status reports.
7. Create and track success metrics for product initiatives.
8. Manage product and release communication with internal stakeholders across multiple departments.
9. Manage user acceptance testing and sign off on releases.
10. Maintain product documentation.
11. Manage vendor relationships by communicating required changes or bugs to vendor teams and facilitating resolution.
12. Conduct market research and make build or buy recommendations for new technology products.
13. Foster an environment that solicits and enlists diverse and inclusive perspectives and approaches to better serve program staff and participants.

WHAT YOU WILL BRING:

1. Bachelor’s degree in Business, Information Technology, Systems, Public Health, or other similar fields; or equivalent work experience.
2. Three years of experience as a product manager of software products.
3. Demonstrated experience writing clear and detailed product requirements.
4. Excellent understanding of agile development methodologies and tools.
5. Experience conducting user research including interviews, surveys, and usability tests.
6. Basic design skills and ability to communicate new features via sketches, wireframes and mockups.
7. One year of experience writing SQL queries preferred.
8. Attention to detail and proven ability to consistently deliver high quality work products.
9. Ability to build business relationships, foster trust, and partnership with internal and external partners.
10. Advanced analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement.
11. Outstanding written and verbal communication; ability to break complex topics down for different audiences.
12. Ability to analyze, evaluate and clearly present detailed information, analysis and findings to internal and external audiences.
13. Resilience and comfort with ambiguity.
14. Experience in the healthcare, financial, or public sector preferred. Familiarity with San Francisco health coverage programs, Medi-Cal and Covered CA preferred.
15. Knowledge of local and state health care programs including Covered California, Medi-Cal, the Health Care Security Ordinance preferred.
16. Basic knowledge of medical savings accounts preferred.

WHAT WE OFFER:

1. Health benefits
2. Medical: You’ll have a choice of medical plans, including options from Kaiser and Blue Shield of California. Employee-only coverage in the HMO plans is currently available at no cost and dependent coverage is heavily subsidized by SFHP.
3. Dental: You’ll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
4. Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
5. Retirement: Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.
6. Time off: 23 days of Paid Time Off (PTO) and 13 paid holidays.
7. Professional development: Opportunities for tuition reimbursement, professional license/membership.
8. An opportunity to work in a vibrant atmosphere with the most amazingly talented people who are shaping the future of healthcare!
9. The chance to make a difference in the lives of many San Francisco residents!

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports and respects all individuals and in which our processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.