Performance Monitoring/SRE

Requirement ID: 9596746 Posted On: Jul-24-2024 Role name: Analyst Role Description: • Triages issues based on customer reviews in the Apple/Play Store for the mobile app.• Tracks issues using Apptentive.• Publishes weekly and monthly reports to leadership.• Analyze the Functionality, APIs and provide inputs to respective Squad teams• Assists SRE in finding better root cause analysis (RCA) of any issue, once issues are identified, JIRA tickets are created with detailed information.• Works with QA and Dev teams to reproduce/follow up reported issues.• Creates alerts and dashboards in Quantum Metric and Logstash.• Identifies the percentage of customer impact, overall traffic, and potential impact. Competencies: Performance Monitoring Experience (Years): 10 & Above Essential Skills: • Triages issues based on customer reviews in the Apple/Play Store for the mobile app.• Tracks issues using Apptentive.• Publishes weekly and monthly reports to leadership.• Analyze the Functionality, APIs and provide inputs to respective Squad teams• Assists SRE in finding better root cause analysis (RCA) of any issue, once issues are identified, JIRA tickets are created with detailed information.• Works with QA and Dev teams to reproduce/follow up reported issues.• Creates alerts and dashboards in Quantum Metric and Logstash.• Identifies the percentage of customer impact, overall traffic, and potential impact. Desirable Skills: • Triages issues based on customer reviews in the Apple/Play Store for the mobile app.• Tracks issues using Apptentive.• Publishes weekly and monthly reports to leadership.• Analyze the Functionality, APIs and provide inputs to respective Squad teams• Assists SRE in finding better root cause analysis (RCA) of any issue, once issues are identified, JIRA tickets are created with detailed information.• Works with QA and Dev teams to reproduce/follow up reported issues.• Creates alerts and dashboards in Quantum Metric and Logstash.• Identifies the percentage of customer impact, overall traffic, and potential impact. Country: United States Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.