Inside Sales Representative

Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world — one mattress at a time.

Compensation

The compensation target range for this role is:

$18.00 - $19.00

Job Summary

We are looking for a top-notch call center sales/service representative to help support, drive and grow our business. This is a phenomenal opportunity for a passionate, upbeat sales agent to join a fast-growing innovative organization that is still in its early years.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Drive incremental sales through inbound (and some outbound) campaigns.

Contact customers that have visited our website (e.g. abandoned carts) to assist them with placing or finalizing an order.

Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives a world-class sales and customer service experience.

Process product orders for customers.

Assist customers with website navigation, online checkout process, or technical issues.

Provide detailed notes and documentation for each customer interaction.

Maintain acceptable sales record, conversion rates, and average basket size.

Maintain acceptable customer satisfaction and quality monitoring ratings.

Maintain acceptable productivity, schedule adherence, and utilization levels.

Meet all other individual performance metrics.

Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures.

Education/Experience Requirements

High School Diploma or GED (some college preferred)

One year inbound phone sales experience and two years total contact center experience

Experience With InContact Preferred

Experience with NetSuite preferred

Experience With Zendesk/Zendesk Sell Preferred

Knowledge of mattress/sleep products industry helpful

Knowledge, Skills, And Abilities Requirements

Top-notch sales skills with a strong customer/relationship focus

Ability to thrive in a fast-paced, high-energy, change-oriented environment

Stellar communication skills

Punctual and dependable

Hard-working with excellent attendance

Superior computer and typing skills

Schedule flexibility (including early mornings, nights/evenings, Saturdays/Sundays)

While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use hands to finger, handle or feel. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch and/or crawl. The employee must also occasionally lift and/or move up to 20 pounds. Specific vision abilities include close vision and color vision. The employee is also required to frequently inspect the project and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

Benefits And Perks

• Medical, Dental, Vision
• 401(k) Match
• Paid Time Off
• Earn a Mattress
• Purple Swag
• Amazing Purple Products
  
  

• Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort.
• Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.
• Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.