Eligibility Supervisor - Family and Adult Assistance Division

About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $ 60,669.00- $ 100,104.00, however our target hiring range is $ 60,669.00- $75,000.00 We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

About Denver Human Services:
At Denver Human Services (DHS), we are creating an extraordinary human services organization that is equipped to carry out our vision of a healthy community where every person is connected, supported, safe, and well. Currently, DHS serves one in three Denverites, about a quarter million people, in the moments that matter most. We are driven every day to serve our community with integrity, kindness, and respect, and to seek out new ideas and opportunities so that over time we can prevent more people from needing our services in the first place. Our 1,100+ member workforce is our most important resource, and we embrace a values-driven culture focused on creating the conditions for our staff and partners to be bold in our thinking and achieve big results for our community.
Diversity in the City
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
About our Assistance Programs
The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. The Family and Adult Assistance Division of Denver Human Services is currently seeking an enthusiastic, positive-minded leader to serve in the role of an Eligibility Supervisor within the Recertification, Reapplication and Redetermination Lane. Eligibility Supervisors lead teams who interview and determine eligibility for public assistance for our most vulnerable residents, while connecting them to basic safety-net programs.
Location
This position will be based out of our office located at 1200 Federal Boulevard in Denver, Colorado.
What You'll do
it is critical that the Eligibility Supervisor has the ability to establish and maintain a positive leadership focused work environment where employees can share ideas and grow within the agency. In this role, you will be expected to pay close attention to urgent deadlines and be goal-oriented in encouraging your team as a performance manager to process tasks in a timely manner, promote accurate and thorough quality assurance and customer service, and stay updated on policy and procedure changes at the federal, state, and county level.
The Family and Adult Assistance Division desires seasoned Human Services professionals with diverse workforce management and program planning and implementation experience. In this role, you will be expected to pay close attention to urgent deadlines and be goal-oriented in encouraging your team as a performance manager to process tasks in a timely manner, promote accurate and thorough quality assurance and customer service, and stay updated on policy and procedure changes at the federal, state, and county level. Most importantly, you will be expected to maintain a positive leadership approach that fosters an ideal workplace environment where employees can share ideas and grow within the agency.
Specifically, as the Human Services Operations Supervisor you will:

• Supervise and evaluate the work of employees who interview applicants to obtain information and determine initial and on-going eligibility for public assistance programs
• Encourage and guide team to meet and exceed goals
• Investigate the eligibility for and the accuracy of payments in assistance programs, determine if proper procedures were used, and seek methods to correct any errors
• Advise and assist staff with issues pertaining to assistance being provided
• Perform quality review of Eligibility Technicians' work to ensure accuracy and compliance with state and federal guidelines related to public assistance programs as mandated by the federal government and ensures that federal reporting deadlines are met to avoid federal funding and fiscal sanctions
• Prepare and/or direct the preparation of records and reports to ensure staff members enter and update information into the state and county computer systems accurately and timely
• Review, develop, or modify work plans, methods, and procedures, determine work priorities, and develop work schedules to provide adequate staff coverage.
• Provide work instruction and assists employees with difficult and/or unusual assignments
• Encourage innovation
• Assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion.
• Address performance issues, develop Performance Improvement Plans (PIP), and track performance for adherence to the plan
• Have the ability to formulate solutions to complex problems relating to the work of the Family and Adult Assistance Division
• Perform other related duties as assigned

What You'll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:

• Proficient in Food Assistance, Medical and Cash Assistance program policies and guidelines
• Experience addressing performance and behavioral concerns
• Understanding of processing timeframes and the critical thinking skills necessary to prioritize assign and distribute work accordingly
• Four years professional experience working with the Colorado Benefits Management System (CBMS)
• Previous leadership or supervisory experience
• The ability to explain complex rules and regulations to adult learners with various learning styles
• Comfortable providing constructive feedback and holding self and staff accountable for achieving outcomes
• Understanding of servant leadership and change management
• The ability to develop and maintain working relationships across all levels while encouraging cooperation and a commitment to teamwork
• Sensitivity to cultural diversity, race, gender and other individual differences in the workforce
• Willingness to work long hours when needed
• Have professional experience in the field of Human Services
• Be comfortable with ambiguity and have an uncompromising work-ethic
• Act with integrity and honesty
• Have ability to develop trusting working relationships with direct reports and peers
• Proven time management skills with the ability to prioritize competing duties
• Manage and support change through generating and supporting process improvement ideas and clear communication
• Display tact in communicating expectations and holding accountability conversations
• Be sensitive to cultural diversity, race, gender, and other individual differences in the workforce

Required Minimum Qualifications
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work)
• Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

Application Deadline
This position is expected to stay open until October 29th. Please submit your application as soon as possible and no later than October 29th, 2024 at 11:59pm.
About Everything Else
Job Profile
CS3096 Human Services Operations Supervisor
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$60,669.00 - $100,104.00
Starting Pay
The salary range for this position is $ 60,669.00- $ 100,104.00, however our target hiring range is $ 60,669.00- $75,000.00.
Agency
Denver Human Services
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact with three business days' notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
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