Role: Credit and Collections Specialist (Temp)
Location: Boston, MA
Pay Rate Range: $35 - $40 / hour
Internal Job ID: 10034029
The Credit Control Coordinator (temp) is responsible for all aspects of the accounts receivable inventory management process for an assigned group of lawyers and clients. As an integral role within the revenue cycle of the firm, the Credit Control Coordinator is dedicated to resolving outstanding balances and facilitating requests to address billing and payment issues. The position requires world-class client service and relationship-building abilities, an analytical, critical thinking mindset, strong attention to detail, exemplary communication skills, and systems aptitude.
Job Responsibilities:
- Works with a group of specified lawyers and clients to expedite payment of the firm’s accounts receivable balances, ensuring receivables are realized at as close to 100% as possible, in a timely manner, and in accordance with firm policy.
- Routinely communicates with Finance Management, Partners, and Billing to understand issues that may result in delays in payment or poor realization of firm receivables.
- Coordinates the resolution of billing issues, particularly involving electronic billing submissions and rejections.
- Utilizes firm standard software to identify and prioritize accounts for follow-up and monitoring.
- Works with the Cash Team and the Billing Team to resolve unapplied/suspense cash items, helping to identify where payments should be posted in situations where remittance advice is missing or unclear.
- Assists with preparation of monthly reports on top inventory items.
- Responds to inquiries from clients, lawyers, and legal executive assistants related to receivables levels and cash receipts.
- Coordinates write-offs of aged or otherwise uncollectible invoices.
- Facilitates accuracy in year-end cash targets/forecast by communicating with Billing, Billing Lawyers, and financial managers about issues that will impact collection of inventories prior to December 31st.
- Works on multiple special projects as needed.
Requirements:
- Minimum Associates degree in Business, Accounting or Finance, or equivalent work experience required, higher degree preferred.
- Minimum two years’ experience with professional services time and billing software such as Elite Enterprise, Aderant Billing Expert or Elite 3E is preferred.
- Minimum two years’ experience in a professional services environment (legal, accounting, consulting, engineering, etc.) working in a Finance department collections role.
- Demonstrated proficiency with Excel spreadsheets required (Pivot tables, VLOOKUP).
- Excellent verbal, written, negotiation and interpersonal skills.
- Superior client service skills.
- Actively responds to requests in a courteous and professional manner.
- Prioritizes and handles multiple tasks simultaneously with a sense of urgency.
- Demonstrated proficiency with MS Excel spreadsheets and ability to analyze large quantities of data.
- Ability to facilitate and navigate multiple tasks and systems in a fast-paced, detail/deadline-oriented environment.
- Accurate and timely with completion of all tasks.
- Thorough and follows through on assigned projects and tasks.
- Works in a team environment and collaborates with others across the firm.
- Works effectively with multi-office responsibility as well as a culturally and educationally diverse environment.
- Ability to work additional hours as required by workload, particularly at year-end.