Care Coordinator

Job Details
Job Location
Peoria - Aurora, CO
Salary Range
$20.67 - $24.03 Hourly
Job Shift
FTE 1.0
Description
Care Coordination
Summary: As a vital member of the care team, Care Coordinators support the organization's quality and value-based care efforts through coordination of internal and external services, referral management, and basic health education interventions.
Essential Duties and Responsibilities

• Coordinates internal and external services for patients in collaboration with the care team.
• Utilizes evidence-based screening tools to identify and document social determinants of health (SDH) and health-related social needs (HRSN) and provides resources and referrals to internal and external partners best equipped to address identified barriers.
• Knows and maintains the database of community resources available to STRIDE's patient population.
• Documents and communicates in a "closed loop" fashion with both patient and care team from initial interaction to closure of the episode or completion of goals.
• Conducts patient interaction(s) with respect, collaboration, and confidentiality utilizing basic principles of motivational interviewing when appropriate.
• Provides basic health education using evidence-based educational resources from nationally recognized sources or the Electronic Health Record and refers patients to appropriate internal or external resources for further education and support when indicated.
• Manages internal and external referrals in accordance with organization policies, procedures, and standards including maintenance of the referral partner database, referral processing, follow-up with external agencies and providers to "close the loop", retrieving and indexing reports.
• Contributes to population health efforts including targeted outreach and scheduling of patients based on specific criteria such as the presence of a chronic condition, wellness visit due, preventative health needs, recent emergency department or hospital visit, or at provider/organization request.
• Follows departmental standard workflows.
• Supports quality improvement activities including those informed by external partners, payors, accreditors, and regulators as assigned.
• Completes all other duties as assigned.

We Offer $20.67 - $24.03 hourly, including:

• Medical, Dental, and Optional Vision Insurance.
• Paid-Time-Off (PTO) and paid holidays
• Company Paid Life Insurance, short term disability, and long-term disability.
• 401K retirement savings plan with company match
• Flexible Spending Account (FSA) and Dependent Care options.
• And more!

Qualifications
Education and Experience

• At least 1 year of experience in a community health or Federally Qualified Health Center setting is preferred.
• At least 1 year of direct or indirect support of patient care or related experience.

Knowledge, Skills and Abilities

• Additional language proficiency highly desired.
• Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
• Ability to respond to the needs and concerns of the full range of STRIDE's diverse patient population effectively and sensitively.
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patient, employee, and business information.
• Ability to discern information from others in a variety of formats and communicate information to others in a manner that helps them understand instruction.
• Ability to work independently in a manner that ensures accuracy and efficiency.
• Ability to demonstrate empathy with potential cultural and diversity dynamics.
• Ability to utilize advanced customer service skills, including the ability to diffuse upset patients.

Miscellaneous Requirements

1. COVID-19 Vaccination
2. Annual Influenza Vaccination

Join Us. Together We Improve lives.
STRIDE verifies employment authorization including, eligibly for employment, education, license, and certification, etc.
A successful candidate will live STRIDE ICARE values:
I ntegrity doing the right thing even when no one is watching.
C ompassion meeting the patient where they're at with empathy.
A ccountability doing what we say were going to do.
R espect showing attention to human dignity.
E xcellence having a growth mindset; striving to learn more and practice continuous improvement.
STRIDE recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our organization. STRIDE is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, genetic information, or veteran status. STRIDE does not discriminate against any "qualified applicant with a disability" as defined under the Americans