Intake & Service Coordinator

Description
*$500 Sign-on Bonus!*
Options for Community Living, Inc. is looking for a Central Intake & Service Coordinatorto join our team! An ideal candidate should meet the following requirements:

• Bachelor's degree in healthcare or human services and at least 2 years of qualifying experience.* An alternative combination of education, credentials, and experience may be substituted.
• Experience working in quality and/or data/evaluation preferred.
• Valid driver's license, safe driving record, access to a vehicle and valid auto insurance is required.
• Bilingual required (English/Spanish speaking).

*Qualifying experience: Verifiable full or part time case management or case work with persons with HIV, AIDS, mental illness, homelessness, chemical dependence, chronic illnesses, or other populations of persons in need.
Our Company Benefits include:

• Medical, Dental and Vision Insurance
• Generous PTO: 5 Wellness Days, 10-22 Vacation Days, 8 Sick Days, 11 Paid Holidays - yearly
• 403(b) retirement plan with an employer match
• Employee Assistance Program
• Tuition Assistance
• Wellness Initiatives
• Paid Training & On-the-Job Training
• Promotional Opportunities
• Mileage reimbursement
• Life Insurance
• Flexible Spending Account

Salary Range:
$45,500/yr. ($25.00/hr.) - $58,240/yr. ($32.00/hr.)
Salary offers will be commensurate with experience and other qualifications.
Schedule:
Monday - Friday: 8:00 AM - 4:00 PM (35 hours/week)
Location: In-person based out of our Amityville office, with field visits required in Suffolk and Nassau County.
Pay Type: Non-exempt
Responsibilities:
The Central Intake & Service Coordinator triages services provided under the Ryan White Part B Supportive Services Program. This may include outreach activities, ensuring client eligibility and coordinating centralized intake, assessment/reassessment, person-centered care planning, interdisciplinary team case conferencing, and making additional internal or external referrals as needed.
The Central Intake & Service Coordinator is responsible for ensuring that documentation for outreach/engagement and intake activities is complete and up to date. Provide assistance with quality and evaluation activities consistent with tracking division and program indicators and outcomes for example increased connections to and engagement of communities disproportionately impacted, improved engagement in HIV medical care; improved responses to social determinants of health assessment; and increased rates of sustained HIV viral load suppression (defined as a viral load test less than 200 copies).

• Assist in the development, implementation, planning and coordination of program policies, procedures, and operations.
• Conduct client outreach, screening and engagement monthly.
• Take the lead in tracking and coordinating intake activities.
• Conduct screening for Ryan White program eligibility, initial intakes within 30 days and provide support, referrals and assistance with immediate needs.
• Complete health risk assessments for eligible clients to document strengths, needs, goals, and resources within program timelines.
• Maintains a caseload of clients that are either newly enrolled or transitioning between staff.
• Ensure all client contacts, home visits and back up documentation are completed in a timely manner accordingto program standards.
• Plan and evaluate service plans and monitor objectives in a consistent manner.
• Write progress notes daily; enter into the electronic medical records management system in a timely manner in accordance with program standards.
• Educate client and family on health and human service resources, assist in obtaining services, and follow-up on service delivery on a weekly basis.
• Maintains effective communication with service providers, family, and collateral resources in a professional manner.
• Assist client with completing applications and/or letter writing on a regular basis.
• Appropriately intervene in situations requiring immediate attention (i.e. crisis planning and intervention) to ensure safety of clients and family.
• Assist clients with problem-solving activities.
• Attend community meetings, events and networking opportunities.
• Maintain at least the minimum contact for the program on a weekly/monthly basis.
• Serves as a member of the case management team, including interacting frequently with the members of the team to ensure coordinated activities, attending and participating in team meetings to provide feedback/input regarding client status, update plans and goals, review outcomes to further program goals.
• Participate in quality improvement initiatives as appropriate.
• Must use own vehicle to travel to meet clients.