As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.Key responsibilities may include, but are not limited to:Handle a large volume of incoming requests based on specific market needsMaintain the SLA and productivity within set parametersPrepare responses that conform to applicable policies, governing style and formatTriage and review incoming material and independently determine the need for assembly and preparation of an escalationClearly respond to process and policy questions from external partners and internal partiesIdentify legal deficiencies of the legal processes and inquiries or policy description and notify and assist appropriate workflow lead and or counselConduct relevant research and use data to support escalations and business casesProvide support to workflow lead as needed, including record maintenance and metricsOrganize, categorize, and publish content and information using specific tools and channelsReview, classify and/or eliminate highly sensitive contentUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of qualityLocationA t present this is a work from home/remote position but you may be required to work from the office in the futureWhile remote, the person selected for this role must reside within 100 miles of the Austin officeHours & ShiftsBetween the months of August and December, the schedule will include weekend coverage Friday-Tuesday or Thursday through Monday, and shift will be from 12:00 pm to 8:00 pm. Otherwise, Monday – Friday 8:00 am – 5:00 pmBasic Qualifications:Minimum of 2 years’ experience as a legal assistant or paralegalFluent in Portuguese and EnglishPreferred Qualifications:Bachelor’s degree (preferable in Law)Experience with various computer systems, internet technology and software PC, Mac, MS Office, Confluence, Google SuiteExperience working at a tech company or with tech clientsProfessional skills:Sound coping, emotional resilience, and stress-management skillsExcellent comprehension, communication, and (insert language) skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfortable synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Information on benefits is here. ( Location Hourly Salary RangeCalifornia $26.60 to $32.50Colorado $26.60 to $26.60District of Columbia $27.80 to $27.80New York $25.30 to $32.70Maryland $26.10 to $27.80Washington $27.30 to $27.30What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here ( Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .Requesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email ( or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.