JOB DESCRIPTION
POSITION: Coordinator, Ski Group Sales
JOB CODE: SKIGRSL
DEPARTMENT: 702 - Sales
ACCT CODE: 5220 - Administrative
REPORTS TO: Director, Lodging and Sales
SUMMARY
Part-Time, Seasonal Position, October - February, weekend shifts required. Located in the Group Sales office, the Ski Group Sales Coordinator is responsible for effectively building relationships with new and existing ski and school groups. Daily tasks include full customer relationship management from reservations, billing and all guest and process transactions. This position will also assist the Ski Guest Services Office from time to time with their process and guest transactions.
ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to the following:
- Consults with guest groups with a focus on providing exceptional customer service and resolving their needs.
- Fields and manages in-person and on-phone interactions following proper protocol.
- Creates invoices, prints ticket orders and follows through on bills for all bookings/reservations.
- Communicates with guest groups via face-2-face, email and/or phone, answering their resort-related questions.
- Stays current on resort events and changing departmental schedules to effectively communicate information to our guests and associates.
- Adheres to Wintergreen policies when processing or issuing Wintergreen Resort's ski group sales and products.
- Addresses Special Group Program queries and sales.
- Ensures all communications are responded to correctly and in a timely manner.
- Works with other office associates to ensure all aspects of ski group reservations are running smoothly.
- Ensures cash drawer is balanced and financial transactions are accurate.
- Assists the Ski Guest Services Office from time to time with season pass sales and processing, processing of mail out orders, assisting other department with ticketing needs, assistance with online purchasing, and Ski Guest Service emails and phone calls.
- Represents Wintergreen Resort in a positive, friendly and professional manner.
- Adheres to department uniform and grooming standards.
- Reports to work on-time for all scheduled shifts
- Follows all written rules required in the Wintergreen Employee Handbook and individual departments.
- Takes on additional duties and tasks as may be assigned.
- Provide superior guest service.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and customer relationship experience.
- Offer effective solutions for guest issues based on own discretion.
- Proficient with Microsoft Office / Technical computer savviness.
- Prior knowledge of or experience with Siriusware preferred.
- Able to work evenings, weekends, and holidays.
- Prior work experience in an office setting preferred.
- Prior knowledge of or experience in ski or resort industries is a plus.
- Not applicable.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
Generally, positioned in office environment. This position involves sitting and/or standing for extended periods of time, the ability to lift up to 30 pounds, and the constant use of computers and telephones. This position requires the ability to read, write, and perform mathematical functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
BENEFITS OF WORKING AT WINTERGREEN:
Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full time associates: (medical, dental, vision, life, short and long term disability insurances as well as Paid Time Off and a 401K plan). Our unique recreational benefit package offers associates free and/or discounted resort activities, services and products.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.
We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn't quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia.