Care Coordinator

Overview
BrightView's Care Coordinators provide coordination, assessment, and treatment planning services to patients with substance use disorder (SUD). Across the critical spectrum of care, this position supports BrightView's patients by facilitating access to needed medical, social, education and other community services essential to meeting basic human needs. Our Care Coordinators are a key member of our comprehensive care team and are focused on championing our patients' ability to achieve a stable and productive lifestyle for lasting recovery.
Responsibilities

• Responsible for assessing patient eligibility for specific service needs
• Develop individualized integrated action plans for each patient
• Refers and connects patients and families with available resources, monitors adherence to recommendations, and follows up accordingly
• Evaluates effectiveness of recommended services and adjusts recommendations as needed
• Complete detailed reports on needs assessments and care coordination activities.
• Timely and comprehensively documents all necessary care coordination data into the electronic patient health record, following adherence to all necessary regulatory and company compliance requirements
• Assist patients in accessing appropriate medical, social, educational, and employment resources.
• Monitor and ensure patients are seeing health care professionals outside of Brightview as outlined by the BrightView treatment plan.
• Provide crisis and de-escalation techniques.
• Ensure patients have reliable, consistent transportation to BrightView and other care providers.
• Coordinate patient care with other BrightView team members.
• Attend required meetings including individual and group supervision, treatment team meeting, and quarterly in-service.

KNOWLEDGE SKILLS, AND ABILITIES

• Excellent verbal and written communication skills
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView's patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
• Embraces BrightView's culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements
• Familiarity with HIPAA and 42-CFR Part 2 desired
• Prior experience with harm reduction a plus

Qualifications

• LICENSES AND CERTIFICATIONS:
  • Required: CSAC-S License

• EDUCATION:
  • Required: Bachelor Degree in one of the following fields (Social Work, Psychology, Psychiatric Rehabilitation, Sociology, Counseling, Vocational Rehabilitation, or Human Counseling)

We offer competitive compensation packages, comprehensive benefits, and a supportive work environment dedicated to professional growth and development.
BrightView is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee of this job. Duties, responsibilities, and activities may change at any time with or without notice.