Sr Manager WMS & Processes Secaucus, NJ

Position Summary :

** Must have experience in the software Manhattan **

This position is based in Secaucus, New Jersey

The Sr. Manager, Warehouse Systems & Processes partners closely with EILEEN FISHER Warehouse (EFW) and Information Technology (IT) teams at our Distribution Center in Secaucus, NJ, to:

1. Lead the improvement of service and performance through KPIs and effective management and evolution of EFW systems and related processes.
2. Liaise with external warehouse software and hardware providers to ensure systems and the related functions operate optimally on a day-to-day basis; and similarly work with providers to help ensure longer-term system development goals are delivered, tested and implemented on time.
3. Develop processes that leverage systems and designs and deliver the related training to staff.
4. Develop and deliver effective management reporting to warehouse teams.

Summary of Responsibilities :

1. Serve as point of contact for IT, Manhattan (WMS software provided), and other partners and vendors in the effective maintenance of EFW systems.
2. In partnership with IT, effectively manage WMS system updates & implementations, including taking a lead role in testing the same before implementing. Work with EFW teams to integrate any related process changes into EFW operations.
3. Troubleshoot system issues, escalate to IT and other service providers, as needed, and follow-through on related correction efforts.
4. Understand and document WMS configuration changes and update teams with any related process changes into EFW operations.
5. Manage open WMS matters to completion; catalog requirements and manage project tickets.
6. Draw meaningful insights from data reporting and KPI measurements and propose recommendations.
7. Perform related SIT and UAT system testing, as needed; and maintain test case schedules & related documentation.
8. Support EFW hardware troubleshooting, in partnership with IT.
9. Develop and maintain a solid understanding of systems that interface with WMS, monitor data and workflows among the systems; including the OMS and enterprise systems (i.e. BlueCherry & Mi9).
10. Develop and maintain system and operational process documentation. Develop related staff training materials and user guides.
11. Oversee Warehouse Systems Coordinator and provide systems and process guidance to EFW staff.
12. Support IT and peers in the maintenance of enterprise-wide supply chain systems.