The Guest Relations Specialist is a role responsible for managing bookings and reservations for theme parks. Your primary objective is to ensure a seamless and enjoyable experience for our guests, from booking their visits to addressing their needs and inquiries. Below are the key responsibilities and qualifications for this role:
Key Responsibilities:
- Reservation Management:
- Handle the booking process for individual visitors, families, and groups, ensuring a smooth and efficient experience.
- Assist guests in selecting appropriate ticket packages and accommodations based on their preferences.
- Monitor and maintain reservation systems to maximize park capacity.
- Guest Engagement:
- Provide exceptional customer service by responding to inquiries, assisting with special requests, and resolving booking-related issues.
- Inform guests about park policies, pricing, and any current promotions.
- Create a welcoming and accommodating atmosphere for all visitors.
- Record Keeping:
- Maintain accurate records of reservations, ticket sales, and guest information.
- Generate reports to analyze booking trends and support data-driven decision-making.
- Keep online booking platforms up-to-date and user-friendly.
- Revenue Enhancement:
- Identify opportunities for upselling, such as meal plans, fast passes, or premium experiences.
- Collaborate with marketing and sales teams to develop strategies for increasing bookings and revenue.
- Problem Resolution:
- Efficiently manage booking-related issues, including changes, cancellations, and refunds.
- Address guest complaints and escalate complex matters as needed.
- Compliance and Safety:
- Ensure that the park operates in compliance with health and safety regulations, particularly during challenging circumstances like pandemics.
- Stay informed about park policies and procedures and communicate them to guests.
Qualifications:
- A high school diploma or equivalent; a degree in hospitality, business, or a related field is an advantage but not required.
- Demonstrated experience in customer service, preferably within the hospitality, travel or entertainment industry a plus but not required.
- Exceptional communication and interpersonal skills.
- Strong attention to detail and excellent organizational abilities.
- Ability to thrive in a dynamic, fast-paced environment.
- Knowledge of theme park attractions is a plus but not required.
As a Guest Relations Specialist, your role is pivotal in shaping the guest experience, ensuring their satisfaction, and contributing to the park's overall success. Your proficiency in managing reservations, providing top-notch customer service, and helping guests make the most of their visit will be instrumental in maintaining the park's reputation and driving its prosperity.️
Benefits:
- Flexible Schedule
- Travel Perks
- Licensed & Bonded
- Personal Website
- E&O Insurance with Fraud Protection
- Daily Training Available
- Travel Agent Certification
- Lucrative Commission Compensation
- Remote Opportunity
- Full Training Provided
- Work FT or PT
- No experience necessary
REQUIREMENTS
- A dedicated home work environment, including:
- A computer
- Cell phone
- High-speed internet
- Minimal distractions
- Must be 18+
- Must be authorized to work in the USA, Mexico, Australia or Costa Rica