Senior Manager, Standards Transformation

The Opportunity

Hyatt seeks a driven and strategic senior manager of standards transformation to join our global Franchise and Owner Relations Group (FORG). In this role, you will collaborate closely with cross-functional teams that impact standards, including Franchise Operations, Brands, and Procurement. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedules
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

We are seeking a Senior Manager, Standards Transformation to lead a comprehensive overhaul of how our global brand standards are housed, managed, and governed. This role will evaluate current standards (and systems that support them) across all of Hyatt’s brands, contribute to a new strategy, and lead the implementation/project management efforts to ensure greater clarity, accessibility, and scalability. This person will work closely with a cross-functional team, including those responsible for Hyatt’s Global Quality Assurance Program, in which standards are validated. Additionally, the Sr. Manager will develop a governance process to ensure greater rigor and adherence to global standards across the enterprise, as part of the transformation. This role will be Chicago-based.

• Conduct diagnostic on baseline standards and systems, synthesizing and communicating findings to key stakeholders.
• Engage with multiple stakeholders to define the path forward to achieve the future strategy for standards.
• Develop timelines and key milestones to facilitate the migration of standards, systems, or processes, as outlined in the new “standards strategy.”
• Project manage migration of identified standards, systems, or processes in alignment with the new “standards strategy.”
• Serve as a subject matter expert on standards, systems, and processes.
• Design and implement a governance structure to support the development and review of global standards.
• Manage relationships with key partners contributing to standards across various brands.
• Lead the RFP process (as necessary) to select new tools in support of the “standards strategy.”

Experience Preferred:

• Experience in hospitality or a related field.
• Experience in a consultative role to senior leadership.
• Has worked in a corporate environment and managed multi-functioned projects.
• Record of influencing the UX design of a technical tool or resource.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.