NSI Business Analyst

Company:  Zoom
Location: San Francisco
Closing Date: 20/10/2024
Salary: £150 - £200 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description

What You Can Expect

Zoom’s Business Applications team is looking for a Business Systems Analyst (BSA) who will support our New Service Introduction team. You will partner with Product Managers to elicit business requirements, collaborate with technology teams, and improve customer adoption.

About The Team

The team focuses on New Service Introduction (NSI) offer enablement where we implement systems changes to introduce new products to direct, channels, and online routes to market. We work with product managers, operations including sales, channel, finance, online, and pricing teams across Zoom.

What We’re Looking For

  • Experience analyzing business requirements; developing and documenting process flows and solution designs; testing new functionality.
  • Experience in self-managing projects in a dynamic environment, including developing project/sprint plans and reporting project status to executives.
  • Experience collaborating with business stakeholders, solution architects, developers, and testers to drive end-to-end solutions.
  • Experience in Order to Cash areas including CPQ, eCommerce buyflows, Billing, License Provisioning.
  • Experience with supporting technologies such as JIRA, Confluence, Figma, Lucidchart.
  • Experience in Salesforce Sales Cloud, Zuora, and Oracle Financials.
  • Experience in business process modeling and diagramming (swimlane and sequence diagrams, process flows, UML, wireframes).
  • Bachelor's degree in Computer Science, Management of Information Systems, or equivalent.
Minimum Salary Range or On Target Earnings:

$106,500.00

Maximum Salary:

$197,000.00

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

03/01/24

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person, is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment

We believe that the unique contributions of all Zoomies drive our success. To ensure our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at

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