Company:
Mitsubishi Electric US, Inc.
Location: Nevada
Closing Date: 26/10/2024
Salary: £100 - £125 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Mitsubishi Electric Trane HVAC US LLC is looking for a BU Technical Services Manager supporting the West Coast territory.
You must live in one of the following states: WA,CA,AZ,NV,UT,CO
POSITION SUMMARY:
This position is responsible for providing technical support and training in alignment with Mitsubishi Electric Trane HVAC LLC objectives. The BU-TSM is responsible for direction and development of Business Unit Technical Services personnel and responsible for programs and development support of distributor personnel.
ESSENTIAL FUNCTIONS
- Manage Business Unit (BU) Technical Service team including, but not limited to, strategy development and execution, operations, performance management and professional development.
- Partner with the BU Commercial and Residential Business Directors on all Technical Service and Support issues.
- Work closely with business unit personnel to ensure service and technical support is achieved in a quick and efficient manner.
- Monitoring of all submitted reports, including tracking Service Cases in SalesForce
- Management of programs for the development and support of distributor personnel, specifically Diamond Service Group (DSG) members.
- Diagnosing and solving extremely complex product operational problems.
- Provide technical support to technicians and distributor staff who are installing, diagnosing, troubleshooting, or repairing METUS products
- Collaborates with sales staff to ensure business unit goals are being met.
- Responds to situations where standard procedures fail to correct product malfunctions and customer dissatisfaction.
- Reports design, reliability, and maintenance problems to Product Planning and Quality Teams.
- Recommends product redesign to better meet customer needs.
- Partner with METUS Product Development teams to evaluate new products for feasibility of introduction.
- Identify product deficiencies and Partner with QA Team to determine a method to restore product quality, if needed.
- Monitor/review parts sales and warranty claims to identify potential product or component reliability problems.
- Become familiar with technical aspects of competitive products and advise management/team as needed
- Manage BU authorized concession clams to minimize extra-warranty related costs.
- Willing to travel up to 50% to for various Company meetings and training both domestically and possibly Internationally
- Other Duties as assigned
QUALIFICATIONS:
- Bachelor’s Degree in a technical discipline preferred
- Minimum of 7 years of experience in a technical HVAC role
- Technical experience with ductless, VRF, and hydronic systems is a plus
- Minimum of 5 years of direct management experience
- Strong critical thinking and problem-solving skills
- Exceptional written and oral communications skills to include presentations
- EPA Certification
- Ability to manage multiple complex projects simultaneously
- Ability to work and lead a team without direct daily supervision in a fast-paced environment
- Exceptional written and oral communications skills including through formal presentations
- Ability to translate complex, technical thoughts and ideas and communicate them in an easy-to-understand format
- Proven ability to inspire and lead a diverse team
- Strong computer skills and proven proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
- Valid Driver’s License with acceptable driving record
- Be able to ascend/descend stairs and/or ladders to access job sites
- Be able to move up to 50 pounds in weight
- Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously
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Mitsubishi Electric US, Inc.