BU Technical Services Manager - REQ 892

Mitsubishi Electric Trane HVAC US LLC is looking for a BU Technical Services Manager supporting the West Coast territory.

You must live in one of the following states: WA,CA,AZ,NV,UT,CO

POSITION SUMMARY:

This position is responsible for providing technical support and training in alignment with Mitsubishi Electric Trane HVAC LLC objectives. The BU-TSM is responsible for direction and development of Business Unit Technical Services personnel and responsible for programs and development support of distributor personnel.

ESSENTIAL FUNCTIONS

• Manage Business Unit (BU) Technical Service team including, but not limited to, strategy development and execution, operations, performance management and professional development.
• Partner with the BU Commercial and Residential Business Directors on all Technical Service and Support issues.
• Work closely with business unit personnel to ensure service and technical support is achieved in a quick and efficient manner.
• Monitoring of all submitted reports, including tracking Service Cases in SalesForce
• Management of programs for the development and support of distributor personnel, specifically Diamond Service Group (DSG) members.
• Diagnosing and solving extremely complex product operational problems.
• Provide technical support to technicians and distributor staff who are installing, diagnosing, troubleshooting, or repairing METUS products
• Collaborates with sales staff to ensure business unit goals are being met.
• Responds to situations where standard procedures fail to correct product malfunctions and customer dissatisfaction.
• Reports design, reliability, and maintenance problems to Product Planning and Quality Teams.
• Recommends product redesign to better meet customer needs.
• Partner with METUS Product Development teams to evaluate new products for feasibility of introduction.
• Identify product deficiencies and Partner with QA Team to determine a method to restore product quality, if needed.
• Monitor/review parts sales and warranty claims to identify potential product or component reliability problems.
• Become familiar with technical aspects of competitive products and advise management/team as needed
• Manage BU authorized concession clams to minimize extra-warranty related costs.
• Willing to travel up to 50% to for various Company meetings and training both domestically and possibly Internationally
• Other Duties as assigned

QUALIFICATIONS:

• Bachelor’s Degree in a technical discipline preferred
• Minimum of 7 years of experience in a technical HVAC role
• Technical experience with ductless, VRF, and hydronic systems is a plus
• Minimum of 5 years of direct management experience
• Strong critical thinking and problem-solving skills
• Exceptional written and oral communications skills to include presentations
• EPA Certification
• Ability to manage multiple complex projects simultaneously
• Ability to work and lead a team without direct daily supervision in a fast-paced environment
• Exceptional written and oral communications skills including through formal presentations
• Ability to translate complex, technical thoughts and ideas and communicate them in an easy-to-understand format
• Proven ability to inspire and lead a diverse team
• Strong computer skills and proven proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Valid Driver’s License with acceptable driving record
• Be able to ascend/descend stairs and/or ladders to access job sites
• Be able to move up to 50 pounds in weight
• Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously