Job#: 2045503
Job Description:
Our great client in Stamford, CT has an immediate opening for a Technical Support Specialist. This is a 6 month contract to hire opportunity. If you are interested please apply with resume to (emailprotected) .
Specifically, you will be responsible for:
- Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated
- Managing proprietary software changes and the introduction of new and highly complex technologies
- Full desktop support including diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
- The resolution of all field computer associated problems
- Leveraging a ticketing system to manage workflow
- Working occasionally with vendors; tracking service agreements
- Maintaining appropriate inventory to get new users up and running in short order
Bring Your Best! What this role needs:
To meet the basic qualifications for this role you must have:
- 2 years of Level 1 Help Desk experience
- Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
To be a strong fit for the Technology Success Specialist opportunity, you will have:
- An associate's (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience
- 2+ years of Level 1 and 2 Help Desk experience preferred
- Demonstrated success troubleshooting PC related problems in a Windows environment
- Strong technical knowledge of computers, networks, systems & the Internet including the ability to:
- Answer basic troubleshooting questions for desktop computers / laptops
- Support and maintain a LAN/Server
- Install system changes
- Provide sign-on maintenance/assistance
- Set-up and maintain networked computers
- Order network office computers and track maintenance agreements
- Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
- Experience working with vendors preferred
- Ability to travel locally to the corporate and district offices
In addition to your technical skills, success will require the following core competencies and characteristics:
- Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision
- Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues
- Strong written and verbal communication skills
- The ability to balance multiple priorities; strong demand management skills
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
VEVRAA Federal Contractor. We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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