IT Support Analyst – Portland, OR

The IT Support Analyst serves as a resource for SeQuential employees regarding information technology and equipment. This should be accomplished by way of a respectful, constructive and energetic style, guided by values and objectives of the company. This is a full-time, 40 hour a week position. We are looking for candidates in the Portland, OR area or those available to work PST work hours.

What you will do:

1. Monitor the support queue, document issues and escalate system and application issues to high support tiers as needed. Communicate ticket status to end users.
2. Conduct formal/informal technical training regarding end user applications and acceptable practices.
3. Participate in software upgrades and deployment to gain an understanding of new functionality. Stay on top of new software features.

Experience and Skills:

1. Bachelor’s degree in related field or equivalent work experience
2. 2 years professional work experience
3. Proficient skills with Microsoft Office Suite
4. Familiarity with ticketing systems such as Jira

Salary: $21.00 – $23.00 per hour

Benefits:

1. 401(k)
2. 401(k) matching
3. Employee assistance program
4. Health insurance
5. Vacation time
6. Sick time
7. Vision insurance

To apply, email your resume to with the subject line “IT Support Analyst”.