Warranty Admin Rep I

Job Description
WE ARE A PRODUCT COMPANY.
WE ARE A PROCESS COMPANY.
ABOVE ALL, WE ARE A PEOPLE COMPANY.
The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we've been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.
Together we live by the credo, "Autograph your work with excellence." We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do - from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.
Summary: Administer the warranty program to insure all FootJoy warranty policies and procedures are implemented in a way to enhance the brand image, while continuing to meet/exceed customer expectations.
Responsibilities:

• Apply policies and procedures and provide options to accounts and consumers when answering the telephone and in written communications regarding products and returns.
• Initiate all verbal and written correspondence to accounts and consumers regarding replacements of new and defective product.
• Act as backup to DTC phone line, communicating directly to consumers regarding DTC order status and returns.
• Review MyJoys returns, periodically evaluate No-Credit returns, and contact accounts and consumers to resolve any disputes.
• Initiate tracers, call tags and process proof of deliveries and adjustments accordingly.
• Periodically review Warranty Department procedures and policies and help identify areas for improvement.
• Answer incoming Consumer emails with 24-48 hours and help maintain departmental standards for service and call response time.
• Communicate with Sales, Marketing, Customer Service, Return Goods and QC relative to reported product issues.

Requirements:

• High School Diploma or equivalent required. 2 years college, AS or BS degree preferred.
• 2-4 years experience in Customer Service / Golf industry required or 1 year as an Acushnet Company Associate CSR.

About Us
Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Vet/Disabled.
Acushnet Company offers competitive salaries commensurate with experience and a comprehensive benefit package consisting of medical & dental; 401 savings plan; tuition assistance; life & disability insurance; vacations/holidays; on-site wellness facilities; and generous product discounts.
Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.
Acushnet Company participates is E-Verify. Please click here for more details.