The
primary role of the Vendor Managed Inventory (VMI) Customer Service
Representative is to create orders for VMI customers and to manage inventory at
the MATHESON Site to ensure reliability and uninterrupted supply. The role is
mainly an internal role at the MATHESON Site but also can include answering
phones and making deliveries in the VMI vehicle from time to time
Responsibilities
Adhere to all of Matheson
safety policies, including those related to driving a MATHESON vehicle,
keeping up-to-date on MATHESON's PureSafe trainings, and participation in
daily Tool Box Talks
Manage the warehouse inventory
according to min / max levels, which includes working with Purchasing to
order products in and organize them in a systematic way in the warehouse
Manage the customer inventory
levels according to min / max levels, working with the VMI Route Driver to
plan orders and deliveries. Update the min / max levels as the business
needs change
Create accurate customer orders
based upon data from the vending interface
Create orders to re-order
normal inventory stock
Create non-standard orders,
which may include interfacing with MATHESON Purchasing, coordinating with
suppliers, creating part numbers in MATHESON's TIMS system
Maintain good housekeeping at
Chambersburg Site's warehouse to ensure order accuracy, efficient
fulfillment and safe working environment
Responsible for identifying
problematic issues that if not addressed would result in an unsatisfied
customer, notifying the right person or function promptly to ensure
customer satisfaction and then following up to ensure resolution
Perform other duties as needed,
including being part of the Chambersburg Site team, that may mean
additional duties that contribute to the overall success of the business.
For example, answering phones, serving walk-in customers, or driving a
forklift (training provided)
Skills and Requirements
Awareness of
Safety and the ability to adhere to safety practices even when "no one is
looking" and be part of building a culture of safety
Provide
excellent internal and external Customer Service
Computer Skills - ability to navigate and learn
MATHESON's Ordering system (some training will be provided)
Able to Plan
and Organize the warehouse and an ordering / reordering system
Present a
professional business image as the "face" of MATHESON to the customer when
needed
Ability to
Communicate externally with customers and internally with the MATHESON
Site
Team Work -
understands being part of a team means the needs of the team come first
Able to take
Coaching as a way of improvement of skills and practices over time
Ability to
follow-up on time-sensitive issues at a customer site or at the MATHESON
Site
Valid driver's
license
Ability to
pick up 50 lbs.
Ability to
work independently and in a timely manner
Ability to
work well with others and work for the greater good of the business
Matheson is an Equal Opportunity Employer
that complies with the laws and regulations set forth under EEOC.. All
qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status. EOE AA M/F/VET/Disability